He was friendly and helpful.
Quick and courteous as always. Thank you!
Came in for a simple oil change on Thursday. Was recommended a new battery which I agreed to. After the battery change the service rep told me that my vehicle was rolling backwards when in drive and was going to let me leave with no follow up. Ive had this vehicle for over 10 years and this issue has never occurred score. I asked to speak to manager regarding this new issue- he seemed bothered and would not look at me at all. The service manager had no idea what was causing this new issue and just said I have an old vehicle. He said he would have the service department look at it- but it would not be until the following day. Then the following day I was quoted repairs of $3,000 for an alleged issue which which according to the report they were not sure what the exact problem is. The vehicle does have the issues that would require a $3k repair. I have serious questions whether anyone even looked at the vehicle. I have never had any issue regarding my vehicle rolling backwards while in drive before your employees touched my vehicle. Now I have to take the vehicle to a different service department to determine what your staff did to my vehicle.
I had t
O wait -5 mi utes before the service person got to me. Once she di, all was well but the wait time seemed long. I have never had that issue at Smart Previosly. And we have used smart fsince 1993. I was late for my appt but that did not seem to be the issue. Sandra L
Smart Toyota has provided the best automotive service that we have experienced. From the skilled and expert technical service and communication to the VIP coffee and snacks.
I felt the price was fair, that is the biggest reason I tend to stay away from a dealership for any routine maintenances.
I’ve been relying on Smart Motors since 1979, and I’ve never been disappointed! I’m very fond of Al Franklin and would buy another vehicle from him, except that I’m certain that with Smart Motors help, it will outlive me! It’s 8 years old with 44,500 miles, and I’m 79-1/2 with innumerable miles! Good work, car and me!
fast, efficient, friendly service - thank you!
Tyler was knowledgeable, informative, helpful, and friendly. I truly appreciate the level of service that he extended.
Im happy i can open and close my rear door thank you and for the car wash
Great experience. Very knowledgeable staff.
The blind spot monitor is clearly defective, yet the service department made no effort to remedy the situation.You can see with your own eyes that the bsm fails but service says it is ok because their diagnostics don't show a problem. Clearly the diagnostics are not perfect. It is very annoying to have a new car still under warranty with a problem and not be able to have it fixed
Always very satisfied with staff and service. Eric very kind and explained things thoroughly and completely. Like that you got rid of plastic water bottles!
Wasn’t much to discuss. Very professional young man.
Very pleased with the professionalism.
Appreciated his honesty and professionalism
Justin Ganser is an 11 out of 10.
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