Thank you for scheduling me on such short notice for replacing my old battery.
Eric is super friendly and patient, thank you so much Eric !
Very nice service, Ben was very professional.
I had a pleasant experience while at Toyota today. Eric was efficient, businesslike and personable. Thanks
Eric went above and beyond with his customer service! When I called for my service, I told them I needed a light bulb replaced. When I brought the car in, you didn’t have my bulb in stock. He told me where I could buy one and then told me I could bring it back and he would put it in for me. I worked in customer service for years and he deserves recognition!
I was charged even though no work was needed. I am a regular customer & it would not be wrong in my part to deserve better than this.
Always very helpful and polite. Good team
Jenna was ver knowledgeable and easy to talk to. Job well done.
I have always had good experiences with the staff at Smart Toyota. This is thefirst time I’ve worked with Wilker, and he was entirely pleasant and helpful throughout.
Working with Mallory is always a treat! Her attitude is always top notch and she always greeted me with a smile! I don't plan on working with anyone else.
Start to finish everyone was helpful-scheduling the appointment, check in, explanation of repairs, check out. Thank you.
For the second time in about 2 years of oil change, the technician failed to retighten the spare tire after testing/topping of the air.
I know you have performance metrics for the staff, but recommend your quality assurance team conduct a root cause analysis to find why this keeps happening (I can’t be the only customer for which this happens). Even if proven to be human error - you need to fix the “why”. Or just tell your customers upfront that given current economic realities, for smart Toyota to stay in business, some errors are to be expected.
This is contributing to where I am choosing to buy a new car this spring.
David made us feel comfortable about He completed the work very quickly.
Justin did an excellent job. Glad to get the car back same day with both issues fixed.
Vincent was excellent to work with. You should feel very lucky to have him on your team.
No comments at this time I was very satisfied with the service
Paul was very knowledgeable, friendly and answered all of our questions.
You are lucky to have him on board. Thanks Paul.
Friendly customer service, very prompt service
I wish/would have like to talk to a mechanic when I picked up my vehicle. the automatic generated last message implied that everything was fixed, but I do realize that it was auto-generated.
Social