Ian helped us with difficult decisions at a time where our family lost a loved elderly grandmother. He understood our car was in need of attention; we knew the auto service would be during the difficult time of preparing a burial out of state. He was gracious, kind, and thoughtful of our needs. We will continue to purchase cars from Smart die to the continued excellent service we receive. Two new and one used cars have been found at Smart; we expect our next to also be a Smart purchase based on the care we received from Ian.
Everything was as expected. Work was done quickly and efficiently. My only complaint was that neither car wash was working.
Interior cabin filter cover was left sitting on the front seat and the engine cover was just left laying on top of the engine. Ataff inside were friendly.
As I replied recently, Vincent is a gem!
You seem to have excellent staff - becoming more & more rare, alas.
Don’t have the name of the gentleman with whom I checked-out today ( around 9:30ish am), but he was very personable, efficient, & a pleasure to deal with.
I've had great service for many years.
Everything went smoothly and she communicated well to us.
I’m Pat, David’s wife. I brought my Tacoma in. Vincent is a GEM. Knowledgable, through, & very personable!
Give him a raise!
Btw, I’m not related to, or ever met Vincent before. He did not bribe me to suggest the rais
Outstanding advice and service delivered ahead of schedule - TY
Thank you and Happy New Year!
Awesome work, great team, great customer service. Thank you and happy new years.
Nice job. Very kind and curtious! Thank you katie! Happy New Year! Hope to see a lot more Toyotas in your sales lot soon!
On time and efficiently done
Completely disappointed in the Toyota experience. To be quoted $2800 to fix audio on a 2 yr old car is unacceptable. Clearly quality and value are no longer cornerstones of the brand. I need another car in April…..was planning on Toyota but no more.
Outstanding in all regards
I was pleased I could get in to get scheduled maintenance done so soon and before a planned trip. Thank you for having an extensive service facility and team!
Today was my typical experience at Smart - good communication, comfortable area to wait, good coffee, work done in a very reasonable time!! I appreciate your consistent customer service!
Jose was great! Addressed all of my concerns and gave me good information about maintenance plans.
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