Vincent and crew were communicative, on time and prompt. Kudos!
I have no issue with Justin. He was very professional and engaged with a customer based on my expectations. My problem is I have is I have an $80,000 vehicle where the heat can be on 85° from the vents and the temperature at the window is 50° lower. I’m being told based on your technicians that the wind noise/air seepage is consistent with what should be expected based on the mirror package and truck configuration. That is absolutely asinine that the temperature around my door frame from the A pillar to the B pillar is between 30° and 35° different. This problem is consistent on all the doors, and there continues to be a problem. There is a problem with the weather stripping / door seals on this truck.
Jenna provided clear and complete explanations of what the technician found and would do. She patiently answered my questions and offered to follow up with the technician. In the end I felt I was a valued customer. Thank you for continuing to provide Saturday express service by appointment!!!!
The filters should be part of servi,g the car. You should not be charged to the owners.
My car ran better on the cold thank it does now. I replaced the battery last year and I’m guessing that it’s busted again. How that escaped the multi point inspection, I would like to know.
Excellent service from Mallory. As usual with her.
I was somewhat surprised that by 10am your express service was already running 20 minutes late for a 10k service - my truck was still outside at 10:20 for a 10:00 appointment, and I arrived a few minutes early.
Seems the multi-point inspection, oil change & tire rotation were completed fairly quickly once you got it into the service bay, as I was out the door by about 11:15.
Vehicle makes a high pitch noise when defrosting. I was told that’s normal. That’s a lie. Other vehicles don’t do it.
Good communication and timely completion of repairs was appreciated!
Ian was very professional and helpful. He communicated both by phone and by text which I appreciate.
Hats off to David and the crew!
My service was handles professionally and efficiently
Everything worked just right!
David was great appreciated his expertise
Only issue I had was that the repairs were so costly. The service itself was all good.
Professional employees in all departments. I feel that under a recall that is out of my control that all expenses including fuel refill for loaner vehicles should be covered by Toyota.
Todd was an excellent servant and very helpful. Listened attentively and got me set up quickly. Organized everything I asked for and delivered complete satisfaction!
Excellent Customer Service!
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