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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5652 reviews 61%
4 star 1981 reviews 21%
3 star 321 reviews 3%
2 star 655 reviews 7%
1 star 674 reviews 7%
Review Us
Edna W.
5 out of 5
6/6/2024
Greg was very courteous and helpful. I enjoyed working with him.
Susan C.
4 out of 5
6/6/2024
Paul Fredrick has been a wonderful customer service representative for so many visits at Smart Toyota! He takes his time to explain details with a caring attitude that which is very much appreciated. So many times in the car service industry,you may get the opposite, but PAUL is the BEST! He seems to have a uniquely patient understanding of the customer. He obviously is a dedicated & hard worker, messaging, calling & making sure you understand the process! Thank you Paul! A Happy Customer, Susan
David J.
5 out of 5
6/6/2024
Well informed , polite and professional
Daniel B.
5 out of 5
6/6/2024
Joey was excellent.
Jocilyn E.
5 out of 5
6/6/2024
Thanks for taking such good care of us and our Prius.
Gary R.
5 out of 5
6/6/2024
Mallory was knowledgeable and polite.
Harold P.
4 out of 5
6/6/2024
Express Lane was perfectly on time!
Jean V.
5 out of 5
6/6/2024
Hi
Lori G.
5 out of 5
6/6/2024
As always, it was a good experience- friendly staff and timely service!
Jose V.
5 out of 5
6/6/2024
Great work
Mike C.
5 out of 5
6/5/2024
Outstanding Service as Usual
Arlene K.
5 out of 5
6/5/2024
Aruro was very polite and professioal.
Don J.
5 out of 5
6/5/2024
Great service. And great communications
Deirdra S.
2 out of 5
6/5/2024
I don’t like having to schedule an appointment. And if I do express there is always a long wait! I can’t wait to pay off my loan and I will be going back to Subaru. There service is 100% better
Pamela C.
1 out of 5
6/5/2024
And when I pick up the car, I told me what spot it was in, and I had seen it when I drove in anyway it had the red thing on the seat the paper on the floor, The radio ear splitting and water bottle in holder.
Steven L.
5 out of 5
6/5/2024
Friendly, efficient and informative.
Robert G.
5 out of 5
6/5/2024
Very satisfied with Toyota’s support.
Steve O.
4 out of 5
6/5/2024
I was a little disappointed that you were out of cookies lol
Emily B.
4 out of 5
6/5/2024
Thanks for the great service today! We knew we’d have to wait at the express service but I was able to take my work calls while we waited. Everyone was very helpful to get us where we needed to go. Communication was proactive vs reactive. We are 5 minutes from the east side location and had a not great experience last time. They charged us for the service under warranty. We’ll gladly drive the extra 20 minutes to come to your shop in the future! Emily and Joshua
Fanny A.
5 out of 5
6/5/2024
Thank you ???? for the service.

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