Will was super polite and helpful. He provided great information and kept me abreast of my car's status throughout the process. He was respectful and a good listener and did not try to sell unnecessary services. What a great employee! Please treat him right.
Good service as usual. Thanks
Paul was awesome. Very courteous and communicated very well. I am excited to come back for my next service.
Ian gets 10 stars for helping my resolve my mechanical issues.
He’s an outstanding service advisor.
Appreciate Ian communication and support
Joel was very nice and was very patient with explaining things to me thank you
After reviewing my orders I directly stated to the call center to go slow with my vehicle which as witness on my dash cam the driver hit 67 mph in a 55 which is not slow at all and then on top of that the driver in one of the videos I captured was using very important racial slurs in my vehicle so I am no happy about not only smart Toyota for all the time but having a unprofessional employees working for smart Toyota caught in the act for bad behavior
Eric was wonderful. Very polite and explained everything well
Gregorio did a great job.
Melissa was just great . Professional, knowledgeable , and personable.
I was charged for fixing a problem with my tire that was repeatedly ignored by Smart motors service staff, and ultimately the problem was caused by an error on the part of one of your service technicians. I was then gaslighted by the service representative, who treated me like I was a clueless idiot.
Confusing where to drop off my car when I got there. Had to wait 10 minutes for someone to show up at the front desk and help me with my check in process. When I make my appointment online and select my services then it should be tagged to my appointment because I do not remember the time my appointment comes around what I am getting done and the tech seemed confused when I told him this. Overall the maintenance experience has significantly decreased in quality over the last 2 years and everything has switched to express lube only.
Joseph did excellent job!
Eric was incredibly thorough, informative, and professional. His explanations of each of the services done gave me confidence that my vehicle was in great hands. I will gladly complete the manufacturer’s survey. Thank you!
Always happy and satisfied with you guys
Service was very fast, all staff were extremely personable. Did not try to sell random stuff and explained the multi point inspection well. GREAT JOB!
My car service was completed within the estimated time I was told it would take. I also received texts on progress as well as a phone call when the services were completed. Nice job on communication and friendliness to customers.
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