There is too much to say here and I would be happy to share more on a call but it all comes down to poor communication.
I called and scheduled an appointment for an oil change, and to disable the reverse beep in our 2012 Prius. I was charged for an oil change and tire rotation. I did not request a tire rotation (rotation was done 3000 miles prior) and the reverse beep was not addressed, and I had to make a second appointment for it.
Mallory was exceptional, and I look forward to working with her in the future.
Eric was excellent, explained things thoroughly and had a great smile!
Joel was very nice. He went over everything about the service. Very good personality.
Jesse was wonderful to communicate with.
Justin was very methodical and patient explaining everything that was needed for my 60k mile service and was very communicative and kind. I am looking forward to working with him again.
Service was performed very quickly, which is appreciated. Eric was clear in his explanations of the service and the final charges. His customer service was exemplary!
Joel was very nice. The technician accidentally added a rotation service to my vehicle and Joel did his best to remedy the situation.
I am glad I decided on Toyota when I bought my vehicle. It’s a good vehicle, but I am treated very well and I am grateful for that..
I really like your speed in your service and your customer care!
Mallory has become my go-to service person at Smart Motors. She's terrific, really easy to work with and communicates very well. I have 3 cars from Smart Motors and we'll keep her pretty busy!
We explained that the Back Up Camera has been out of alignment since our service on Aug 8 2023.
They insisted it was It's still no aligned straight for backing up.
Otherwise all seems well.
The service guy I had, made the visit a great experience.
Looking back, the only suggestion I would make, in my example,
There was a service charge to install my cabin filter, would
There have been another service charge to install my engine
Filter that he also showed me or just one service charge to do both filters. Had I clearly
Understood that only one service charge to do both I would have
Done both.
I had an electrical ABS issue with code C1407, and I wanted a by-the-book diagnostic. I explained this when scheduling the appointment and again when checking in. Regardless, the tech took a zero voltage reading at the end of the sensor and concluded that the sensor was bad. I had previously done my own diagnostic, ruled out the sensor, and concluded there was in fact an open or short in the wire harness. At this time I’m going to replace the sensor because it’s cheap and easy, but I don’t expect it to work. If it doesn’t work, I’ll expect to finally get a proper by-the-book diagnostic at no additional charge.
Terrific overall experience.
I felt very good about the way I was treated.
It went great, thanks again.
Excellent job , friendly and kept me aware of the progress on my service!
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