Smart service department provides great customer service and today was another great experience.
Joel was awesome and helped me choose my new tires. Great service!
Extremely competent thorough and knowledgeable . Understood what my goals were and met them. Explained answers to questions
Sean was great. Clear and honest communication. Excellent service.
Yeah, Joey was pretty helpful this morning. He pointed out that I need new tires soon and gave me pricing on a set.
Made appointment on line and the web site automatically populated the request as a drop off and there was no way to change it. In comments I wrote that I would be waiting for the car. The comment was ignored and when I arrived at the dealership they expected I would drop the car off. We were ready to leave and the staff did everything they could to
Handle our service quickly but unfortunately it still took almost two hours to have our 5000 mile service completed. You should fix your web site or warn customers that only drop off service appointments are available on line. I will remember this when I purchased see my next vehicle.
I brought my car in to see why my horn doesn’t work. After receiving the estimate and paying my bill I got to my car and the horn still didn’t work. Greg the tech tested with the same result. He informed me it would be another hour to diagnose the issue. I’m not sure why they didn’t test the horn before telling me it was fixed. I left upset. For some reason I don’t know the horn did start working an hour later.
I really appreciate that Toyota ‘did right by us’ in covering this repair to the cable that connected to the seat lock (that allows one to disengage lock for putting seat flat for hauling) & housing. I appreciate the technician’s (Paul?) thorough explanation and effort in getting this taken care of. Thank you!
Other than having to wait a couple of days for the repair to be finished, I was satisfied with Service Dept’s professionalism, courtesy and helpfulness.
Gracias por atendernos en español Gregario es muy amable
I was never notified when my car was ready to be picked up.
Super efficient and staff explained everything clearly and thoroughly.
Eric was fantastic. He was professional and easy to talk to at the same time. I hope the next time I need service he could be the one that helped me.
Greg was great - very helpful.
Everything went very smooth. Waited only 25 min. For my 10,000 mile check!
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