Smart Motors Toyota Auto Repair Service

Explain every thing simply so I could understand it and was very polite!

Joel was easy to work with. He was polite and explain service that my car needed in details.

I overheard a couple from Illinois that was having their car serviced. They were so impressed with Smart… the friendly staff, how big and clean it is. Thought you might like to know.????

Good job!

Eric was really wonderful

Gregorio was very kind the day of the service

Joel was very efficient at explaining the work to be done and going over the statement. Very pleasant to work with

Noah was extremely patient and attentive, he went above and beyond to try to assist even though the waiting area was extremely full and he had a lot of customers and multi-tasking to do. Even so, he showed no signs of stress or exasperation. He took the time to explain the inspection that was done on my car and even told me he checked the rotors himself. I really appreciate his customer service skills. However, the issue was that there was an insurance policy through Fidelity that was previously attached to the vehicle—in the past agents were able to look it up and apply it to the invoice. Noah could find no record of this policy, I was under the impression that previous agents had linked the policy to the account so that it wouldn’t be an issue the next time. Someone had broken into my car and removed everything from the glove box, so I didn’t have the owner’s manual or record of the policy, but if previous agents would have noted the account it wouldn’t have been an issue. It’s frustrating to be in that situation with a room full of other people waiting and for the agent not to have the information he needs for the policy.

The team showed compassion with their work. Thank you.

I am a long time Toyota and smart Toyota customer. I recently bought a new car from smart and have bought approximately 6 Toyotas from smart About a year ago smart switched software and my account is still messed up. Making my appointment for my new car got messed up. I was supposed to have a wait appointment for an oil change and alignment. When I arrived it was not a wait. So I left the car for the day (1hour shuttle ride to work). I called to confirm it was ready and when I arrived was told the alignment wasn’t done yet. I had to leave for an appointment so I took the car without the alignment and will have to come back (the service manager did say it would be done free of charge). I purchased diamond coated glass and was told that the coating would be reapplied every time I had the car serviced. I have had to ask and it has only been done once. I am disappointed with the service processes and efficiency. I will consider other options when servicing and buying my next car

I dropped my car off and they got it done as promised. I received a text message and a call from Joey the advisor who helped me.

Very nice to do business with.

Great customer service from Joel! The waiting area was also cozy and well stocked with snacks and drinks.

Jesse is great and consistently so.

Great work!! Thank you!

I am grateful for his professionalism and kindness toward us during both visits.

Quick and well done

Noah acted in a very professional manner and explained everything to me clearly and was very courteous during all interactions.

Dave treated me like a friend!

Excellent service. Totally professional