She worked to find a solution and was great!
Made appt 2 weeks ahead of time. Arrived at 730am. I did get a loaner. At 430 pm was told they had not gotten to my vehicle and needed until Monday. I had to cancel plans for the weekend because I couldn’t tow stuff up north and take my dogs.
Now 2 days after getting my truck back I get notices that the passenger rear door is unlocked. Check physically and the door is locked. Now the mirrors will not fold in and remote start does not work.
$65,000 spent with you and I’m not happy at all.
Waited 4 plus hours problem is not fixed! Light came on again today. We didn’t drive the car. We will be bringing the car back tomorrow to the full service side to be fixed hopefully.
From the express side tires are not the same pressure as their team member discovered. We had 1 patch that did not work. Came back to you next day for another patch. Next am light on again. Full service side —Please check out each sensor on each tire. I need my car to be safe. Linda Kellogg.
She was informative, timely with her answers to my questions, and friendly with me and the other people around her.
If I trade my 2007 TUNDRA LIMITED 5.7 4X4 for any TUNDRA between 2014-2018 how much do you give me for the trade in?
Mallory was great! She was friendly, listened to my concerns, and then explained the findings and what the mechanic did really well. I’ve been coming to Smart for a long time and been happy with the service, but this experience stood out. She’s really good with people. Thanks, Mallory! :)
Joel was very personal and professional. We were so grateful to have him do this service. We felt respected and supported by him.
excellent communication and detailed responses
My work was finished ahead estimated time, which was very helpful. Mallory was very helpful.
Scott and all did a great job!
I miss the free car wash coupon that is given out for oil changes.
Great service today. Completed sooner than expected.
Joel went above and behind when keeping us updated on the service of the vehicle. Thank you, Joel.
Great job today and I was kept informed of the progress and condition found, I appreciate the good job David did.
Very happy with the service
Cheerful, professional, helpful, and on time.
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