Ian was very clear with what they would be doing and kept me in the loop via text. I am very satisfied with his service.
As I previously stated, I an looking forward to the opportunity. Dorothy E
1,000 x better than East Madison Toyota…. Don’t get me started. Happy to be Smart now…
Jesse did a fantastic job and was very helpful. He kept me informed and took very good care of me. He's a great asset to your team.
I talked to someone in the service dept who checked that the tires on my two cars were compatible and then went through some effort to get two cars to Smart only to find out they weren’t compatible. Just super frustrating and a waste of precious time.
Appreciated all advice I was given regarding my vehicle !
I was told when I made the appt I was told all the parts were available to complete the recall repair. However that turned out to be incorrect. I had a loaner car which I ended driving home that night. Living 80 miles away putting in twenty eight dollars of gas. I find this misleading, I would have hoped I had known this ahead of time. Also thus is the second time this has happened and will be the last
Thanks for squeezing me in on what was already a very busy day for you all at Smart. My car is running better than it has been in months
Thank you! Excellent service
Eric was so friendly, helpful and polite that I left knowing I will definitely choose another Toyota for my next vehicle purchase.
The waiting room was very nice for the Express Service, except there were too many televisions creating noise. Once a service representative kindly turned off the screen in the area off to the side, I noticed most waiting customers gravitated towards that more quiet area. Perhaps 2 televisions are enough. Thanks!
Bryce was very professional, friendly, and with a nice sense of humor.
I missed the car wash very much though!
Gregorio’s service was great! Its the measurements in the report that need review. Tread depths have grown by 33% in 2 weeks and tire pressures differ by 20% from what the vehicle shows.
Very smooth procedure via the appointment. I was greeted and updates were very proficient in knowing what was needed to be done. Mechanic Joey was awesome and a very positive employee for Smart Motors (10+). And.. the baked cookies were delicious with a cup of hot coffee while waiting. The temperature today was FREEZING! As with the past 40+ years as a customer of Smart Motors— we love our Toyotas and being a welcomed part of the Smart family. Roxanne
Excellent, speedy service. Good news all around.
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