Not such a simple question though
Clear communication throughout the process. Great level of service. Kept me informed throughout the repair. Answered all questions in a timely fashion.
Paul helped me avoid getting something I didn’t really need or want. I really appreciate his help in that regard.
Good experience, as always!
I LOVE my Tacoma!!
(This is Pat Fennell responding, DB is my husband. He would never say anything like this, especially with a “!” ) ????
Also - the fancy coffee machine is terrific, ?? the latte. ????
We will be traveling soon and needed our car serviced. Thanks for a great job and giving me satisfaction that all things were checked to make our trip enjoyable and safe. Keep up the good work. Service tech was very good. Kudos.
Tom W
Scott and the team did a fantastic job taking care of my car today. It was better service compared to the few more recent visits so glad things are back to what I remember pre-pandemic.
He did a fine job and explained everything clearly.
Justin was great to work with!
The Hunter was polite, and informative. During the process, the techs were great.
Smart Toyota is wonderful! I previously had another brand of car and dreaded taking it to the dealer. It took 45min for both dripping off and picking up. It took many tries to get through to them on the phone, and once my car was returned to me covered in mud (on the inside, too). Smart Toyota has been a breath of fresh air. Every interaction has been easy, straightforward, fast, kind, and professional. Everyone seems to truly go above and beyond to provide an amazing experience. ???????????? Since coming tonight, I've already told 3 people how easy it was! Thank you to the team at Smart Toyota. This is a complete 180 from previous dealers and I truly can't say enough good things!
Appreciate thorough and prompt service
Caleb provided excellent customer service.
Nice, leveled with me about the hiccup, great guy to deal with.
Melissa’s help was fantastic!
Please pass on to Toyota Care that if they sell a car to include 2 years of maintenance, no matter how they determine what that amounts to (in my case 2 oil changes with tire rotations and 3 just tire rotations), then I should be able to determine what interval to perform those maintenance requests without it causing me to lose one. They are mine, I paid for them in the price of the car, I should be able to spend them any way I goddamn well please. If I want to get my tires rotated 5 times in 6 months, that’s my own damn business. It’s no skin off Toyotas back to honor it. What a stupid rule and a money grab.
Mellissa was thorough, informative and friendly.
There was some miscommunication with what services were being performed today. My technician came back with a list of recommended services at 100k miles that I was hoping to schedule at a later date in time (since my current mileage was at 90k), which I let him know. We narrowed the list down to two services that would be most likely to be finished within my timeframe and I told him that I would be fine with whatever time permitted. I assumed that meant the two services mentioned at the end of our discussion but I think he took it to mean whatever on the original list he brought would fit, so it was very jarring to go to complete payment at the counter and see a bill much larger than I was expecting.
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