Thanks for heads up on the tread ware and tire sale in October. Thanks for free car wash.
He was very thorough, helpful, and trustworthy. I appreciated his opinion on what should be done, and what could wait until next time.
I am so impressed with David’s great service. I so appreciated it today.
Mallory was wonderful and upfront about all the services that my car required as always! Thank you for being the best!
Quoted $104, paid $122 for a 10 minute job
Love my Highlander and really appreciate your quality service department. Alyssa was great. She took very good care of me as did the rest of the service staff I interacted with.
Mellissa was amazing! She was so helpful, kind, and I felt she was happy to be there and help me! Thank you Mellissa!!!
Great service as always. Greg was able to answer all our questions, and did so with a smile and lots of grace!
When Ian went on vacation there was nobody to keep me informed as to what was happening. I had to call two different time to find out things. It is back now. Hopefully it is fixed this time.
Was not offered a loaner - had to rent a car because I didn’t feel my less than two year old Camry was safe to drive. Some of the information I received was somewhat confusing. Gas leaking from filler area. This condition has been an issue with other Camrys according to service department when they made the repairs. I still have some concerns if this problem will reoccur.
No additional comments but thanks for asking.
Paul kept me informed of the progress every step of the way, which was much appreciated.
Great service, great communication, too.????????
He provided the assistance needed and answered questions. Thank you!
The 2 gentlemen who greeted me when I arrived both smiled and said hello and welcome! I thought that was so nice! However, Mallory kept me waiting in the service drive up for 10+ min and when she walked to my car she acted irritated and annoyed. She made little to no eye contact and did not introduce herself. Customer service 101 is to say hello and tell the customer your name, maybe even a smile! I politely explained why I brought my vehicle in but she still acted extremely unfriendly. My car was at the dealership for 9 hours. Nothing was fixed. I left feeling frustrated. When I was finally checking out with Mallory I asked why a service person had to drive my car 27 miles in order to check the brakes. She just launched on me and was very dismissive. This was my first experience with service at Smart and I’m so disappointed. I understand that it is a hard job but I didn’t do anything wrong. If Mallory is frustrated with her job she shouldn’t take it out on the customer. I hope someone reads this and I hear feedback, thank you. Jerilyn S
caleb was very helpful & explained everything to me. Also very curtious.
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