Smart Motors Toyota Auto Repair Service

Thank you !!!!!!

Excellent service from Mallory!! My previous experience with you guys was also very excellent. I think you have earned a loyal customer. Thank you again for the friendly and professional service!! Steve

Great service

There was a slight labor charge discrepancy in my favor that was caught and corrected by your staff

Quality work!

Great CS

I picked up my Camry this afternoon. When I returned home I realized that the technician didn’t reset the “contact dealer for service” alert. Now every time that I start the vehicle I get that notice. I recognize that this isn’t a major problem, but it represents a lapse in customer care. In addition, the sticker from the last service 5000 miles ago was still there and it wasn’t replaced with a new one. It’s just must less than I would expect after spending $1800 to have the car serviced.

Gregorio was very personable and made sure he understood my concerns about my vehicle service needs. He checked in to update me several times during the day about progress. All went well with my visit.

Thank you. I appreciate the courtesy and competence of the staff.

Eric was amazing with his customer service and extremely helpful with me and my toddler to make the process as smooth as possible.

I chose you because when I called I got a person.

I will give a good trview

Eric was polite, knowledgeable, went the extra mile and answered my questions. A valuable employee!!!

Feel free to call.

Eric was very knowledgeable and kind

Professionals all around!

The recall service work was done efficiently and professionally. Thank you!

Job well done, thanks

I wasn’t dissatisfied with Justin at all. I was more disappointed about the service as a whole. I made my appointment a week early and it took talking to 5 different people before it seemed like anyone wanted to find or help me, that was Justin. Before speaking with him and making the appointment I was told there were no loaners leading up to my appointment. I called back later that day and was told that loaners were available. Getting my vehicle in as soon as I wanted proved difficult, I know that’s not your fault but scheduling a week ahead of time and then having to call three times on the day of my appointment before actually getting checked in is unacceptable. The first rep told me there was no issue with my car being towed in and that someone would reach out when you received it, that never happened. When I called 3 hours later I was told I did not have an appointment and that my car was nowhere to be found. Three hours after, I called again after I was told that I missed my appointment. It took me calling one more time at the end of the day for Justin to finally sort things out. My last grievance lies in when I actually heard about my diagnosis. It took until 4pm to hear back on what was wrong with my car after completely botching my appointment all day on Monday. Im not sure if it’s a process issue, a communication issue, or a systematic issue with how service is handled here but something(s) need to change. Busy or not, an appointment should not be fumbled as bad as mine was

Good attention to detail…no issues or negative comments. Thanks!