Jesse did a fine job and was very supportive.
Eric came to the lobby and explained everything that was going to be done with the car today. Showed me my filters and said they would be fine until we do the next oil change tire rotation. When the car was finished, Eric again went over everything and asked if I had any questions. Very thorough and very polite.
Great communication and summarized service and did not do o things that weren’t needed based on timing/mileage. Thanks!
Very professional service experience.
I was satisfied with the work and Vincent and Eric.
Thank you to Al Franklin (salesperson) who spoke to Manager “Peter” to resolve scheduling issues.
David was great to work with
Very professional!
Thanks for an easy experience!!!
My wife said the service was great but this is my wife’s vehicle and they keep referring to her as David E
Melissa was straight up with me but I wasn’t happy with the time it took to complete the work on my vehicle. I brought it in on Thursday and had to leave it over the weekend. Work was complete by 2pm Monday. Apparently a number of technicians called in so they were short staffed. It was definitely an inconvenience. Thanks.
The person who answered my first call to set the appointment was incompetent. I had to call back to schedule.I was expecting to be serviced by the regular team not the quick oil change team. $150 for an oil change and tire rotation is ridiculous
Sean was very forthcoming with details and allowed me to explain some issues like an access panel being torn off by wear. Helped put on a new wiper blade and let me know that the access panel isn’t necessary for the vehicle to operate and that a busted connection would mean replacing a larger part altogether along the bottom of the vehicle. Very knowledgeable and considerate of my thoughts and requests.
Greg was great and very thoughtful. I had recently had hip replacement surgery and he opened the doors for me and walked me to my vehicle when it was done.
I am beyond grateful for the attention and service Ian Spencer and the Smart Toyota Team gave our RAV4!!
Ian always make sure that every detail has been covered so that our car is running great and safely. He communicates frequently and makes sure I have all the updates I need about everything. I couldn’t be more grateful or happy with the service I received from Ian and the smart Toyota team..
Great overall experience!
Fabulous customer service, wonderful communication and very knowledgeable.
$36 for shop supplies for looking at a broken wire and then not fixing. It is price gouging.
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