Great communication. Thanks!!
Work was done well, quickly and staff was very helpful and kind.
Eric explained work done very well. Pleasant and clear in presentation
I have been a customer of Smart Motors for 15+ years and Alyssa Day is hands-down the most professional, knowledgable and helpful service representative I have encountered.
Nobody came to talk to me while I was in the waiting area. I went to the desk 5-10 minutes after receiving a text that my car was ready and was told I need to wait for someone to go over the inspection cause they might not be done with it yet, despite my car sitting on the other side of the garage door. Sat down another 10 minutes, car sitting in the same place, talked to someone else who found my paperwork and got me out of there. Not sure if my car got done right at the end of someones shift but the lack of communication and having to spend over an hour there for an oil change when my car was finished 30 minutes prior is annoying. Had already worked 10 hours prior to my appointment and don’t care to have what little free time I have, in the waiting room watching everyone filter out, even people who came in after me. I’ve put over 180k miles on that car since purchasing it from Smart and I’ve only had it there for service twice. There won’t be a third time.
Mallory was very friendly . Unfortunately she was busy with another customer so someone else checked me out .
Prius runs great. Thanks for fixing the water pump and the good communication!
Thanks. Appreciate your work and patience with my questions and maintenance of my Toyota.
Greg was great with communicatio throughout the whole process. A job well done
Was a bit more expensive than I expected and it wasn't clearly explained why to me.
Ian is SO HELPFUL! I’ve brought my Toyota to him several times and he’s always efficient, attentive, and kind!
Service is always fast and reliable.?
Great communication from Jesse.
The service department was very courteous and prompt
Great, efficient, and fair experience
Justin was very apologetic and helpful fixing a problem that the express lube at smart created
The vehicle vibrated driving it away and when I came right back it was completely dismissed as ‘a little water in there. Drive it around and it will be alright.’ Well it wasn’t so I had to bring it in for service the following week and it turns out they overfilled the engine with oil.
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