Ian kept in touch with me every step of the way with my car's repair. Even when the part was backordered, he called to tell me the ETA and was able to arrange a loaner. I really appreciate that level of transparency and customer care - thank you Ian!
I asked to be called before any service that required a charge was done. Greg told me when I dropped my car off that he would give me a call before doing any work that would require a charge. He didn’t call me and then I was billed 200 dollars at the end of the day. He made a commitment that he didn’t keep. I am very disappointed with my service at Smart Motors, and I will NEVER take my car back to be serviced there again.
$441.20 for a key that I can buy on Amazon for 11$ get cut for 39$ and program for free. You guys are grifters, you guys very clearly do not care about the community that you serve. It's disgusting to think that you guys are out here doing this **** everyday to everyone that comes into your shop. You will never catch me dead in a smart motors. Kys
Besides fixing my relatively minor problem, I appreciated the thorough vehicle inspection. It’s good to know everything is in working order!
After checking out, I found the maintenance mark is not reset, then I asked to reset it.
I was there today for a headlight replacement but the light is out this afternoon and I need to return tomorrow to try again to successfully replace the headlight.
Very happy with the service today with my vehicle.
Katie was great. The shuttle service being ad hoc whenever someone has time, wasn’t great. Katie was on top of it though so no blame to her.
I wish I'd looked more carefully at the readout, as it referenced dry rot in the tires.
Dave K is great good asset to the Toyota team.Glad I got paired with him.Hes knowledgeable caring kind
The communication was great. My car was ready early in the day on the second day. I was a little disappointed in the diagnosis charge when we already knew why the CEL was on, but I get it.
Eric was friendly & informative! My vehicle was serviced really quickly & thoroughly, as always!
Sergio was polite and professional
Explain everything kept in contact with me got the job done quickly A Plus
I was pleased they handled my tire rebate so well and even fit in my express appointment in the same session.
Eric is the best customer service person! Pretty sure he helped my last time too. And everyone else there is good. refreshing to have good service!
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