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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1598 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Cathy B.
5 out of 5
12/17/2024
Timely service with clear detailed vehicle work.
Dave A.
1 out of 5
12/17/2024
I asked for a quote for a missing part by my windshield. She did not provide and she was not there when I picked up my car. I called twice and had to leave messages for her. She returned one call but I could not answer at the time. She did not return my lady 2 calls.
Terry H.
5 out of 5
12/17/2024
Ray Brown is always working hard to keep in touch and updating what is going on and when it should be done! I appreciate his attention to detail
Orie A.
5 out of 5
12/16/2024
Beth always does a fantastic job ! Always great to work with ! Toyota master technician Mike Lovejoy is extremely knowledgeable, has tons of experience, and is always very thorough in his inspections and his work ! Both are very valuable assets to Lewis Toyota ! Thanks !
Don M.
5 out of 5
12/15/2024
Service was completed quickly and efficiently. Thanks.
Ben S.
1 out of 5
12/14/2024
Nearly $500 for a key. This was after receiving a parts quote for about $200 less and no explanation about the additional labor cost. Quite a racket. Spoke with Ray, who handled this situation as well as he could. But it sounds like there have been problems with the parts department in the past as well? Instead of corrective action for an employee, the customer is punished.
Gerald M.
4 out of 5
12/14/2024
Beth kept me informed and the work she mentioned when I handed over the keys was completed. Thank you
Cindy H.
5 out of 5
12/14/2024
Ray was very accommodating to my situation. He was very nice. He is a great asset to Lewis Toyota.
Marla M.
1 out of 5
12/14/2024
Took a really long time and then didn't do my oil change
Darla H.
4 out of 5
12/14/2024
I like Lewis Toyota. I've bought over 5 vehicles there. Really great service.
William L.
5 out of 5
12/13/2024
Steve was great
Gary J.
5 out of 5
12/13/2024
Beth was very helpful.
Wayne R.
5 out of 5
12/13/2024
Easy to work with. Ecellent comm.
Richard T.
4 out of 5
12/13/2024
You didn’t reset the needs service notice.
Jim L.
5 out of 5
12/13/2024
Excellent Service!
Jill H.
1 out of 5
12/13/2024
I had an appointment, but when I showed up, there was a line of cars. Then I was told it would be at least an hour and a half because they had to finish them first. I guess I thought if I made an appointment that my appointment time was my appointment time and everybody else just showed up would have to wait. I did end up getting a ride somewhere and came back and the car was done. But then I had to spend 35 minutes trying to figure out why the remote start on my car wouldn’t work and really didn’t get an answer on that while I was there.
Donna H.
5 out of 5
12/13/2024
She was very informative and courteous.
Pamela J.
5 out of 5
12/12/2024
Service was excellent as always
Kimberly S.
1 out of 5
12/12/2024
Steve was nice, but I feel like my car still has some spots that are still pretty scuffed up. I was not completely satisfied.
Michele M.
5 out of 5
12/12/2024
Beth is an amazing customer service representative. You can tell she really cares and is actually concerned about your well being. She is very patient. I was so stressed and I think reexplained what she was saying 3 times.

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