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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1597 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Betty E.
4 out of 5
2/15/2025
The repairs were for wished in time estimated and the charge was less than the amount estimate
Garry H.
2 out of 5
2/15/2025
I have to go back to get the sticker right. This is not the first time ether, the last time I had the Lexus serviced and after I got home that’s hen. Noticed that it was wrong. Why can’t they get it right the first time? This makes me leary about the job they’ve done to my I my car.
Mike B.
1 out of 5
2/15/2025
Didn’t fix what was wrong
Michael M.
5 out of 5
2/14/2025
I really enjoy working with Mr. Ray. Every time I gone to him he’s always been very friendly.
David J.
1 out of 5
2/14/2025
I’ve been unable to get someone in the service department to call me back. There is apparently some problem with the Zurich Warranty claim. The parts department calls me about every two weeks asking when I want to schedule the seat motor replaced. I tell them each time that I’m waiting on someone from the service department to call me back. They are supposed to follow up with the service departmen to call me backt, but I never get a call back. I just received the survey message today and this is the only response I have received from the service department in 6 weeks.
Michael S.
5 out of 5
2/14/2025
She’s the best.
Alex Y.
3 out of 5
2/14/2025
It took a couple of attempts, but once they got it figured out, it was fixed perfectly!
Brenda K.
2 out of 5
2/14/2025
I was estimated 3 hours for a recall and oil change. It took over 4 hours. It would be nice if the time estimate was a little more accurate. The actual service was great though.
Jesus G.
5 out of 5
2/13/2025
Loved the quality of care and attention to detail. Would recommend 10/10 services.
Eric R.
5 out of 5
2/13/2025
Steve was great. He walked me through my service appointment and explained each step to me with an estimation of the costs. I am very satisfied with My experience and will return to Lewis Toyota for my service needs. EKR
Tom G.
5 out of 5
2/13/2025
Ray was very courteous and helpful. I was very satisfied with his service.
Barbara B.
5 out of 5
2/13/2025
Great service
Tracy S.
5 out of 5
2/12/2025
Thanks!
Paul H.
5 out of 5
2/12/2025
Thanks Beth for working me in this afternoon. You’ve been my service advisor on the majority of our scheduled services. Your professionalism and customer service skills are above and beyond my expectations which is very much appreciated. Thanks!
Ross M.
5 out of 5
2/12/2025
Steered a super job!
Amy K.
1 out of 5
2/11/2025
The case that goes around the tag lights is not installed correctly. It is now sticking out on both of them.
Vincent D.
5 out of 5
2/10/2025
As always great service
Samantha I.
5 out of 5
2/10/2025
After having a bad experience with another company, you guys really made us feel welcome. Great customer service. Your service in the department was very professional prompt and kept me in the loop of what was going on. I really appreciate all that you guys it. Thank you.
Jack H.
4 out of 5
2/8/2025
Took care of me immediately and the service tech had his job done very fast. The time estimate was an hour but I was out in 20 minutes.
Christopher H.
5 out of 5
2/8/2025
Good job! Feel like vehicle was in good hands.

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