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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1597 reviews 53%
4 star 716 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 330 reviews 11%
Review Us
Chris M.
5 out of 5
3/19/2025
Services was friendly, and timely.
Gary S.
5 out of 5
3/18/2025
Very nice and very well knowledgeable I love working with her
Randy D.
5 out of 5
3/18/2025
Friendly, fast and easy
Dung P.
5 out of 5
3/18/2025
The service from Ray Brown was great!
Ronald B.
5 out of 5
3/18/2025
She was very polite. She listened to us very well.
Holly F.
5 out of 5
3/15/2025
Ray was wonderful!
Bob K.
1 out of 5
3/15/2025
This oil change took much longer than usual. I was told you had a lift down and one technician called in sick. I don’t know how long the lift had been down but you should have reduced the amount of appointments you made to compensate for this. Two hours was too long for a tire rotation and oil change. There are too many other choices in this market.
Don F.
2 out of 5
3/15/2025
Service was completed timely and I appreciate the Multi-point inspection. Only issue was the billing. Estimate on MP inspection was $118. Final invoice was $132. Breakdown of costs on the invoice do not reflect the items on the inspection and an explanation of the additional $14 could not be established. Better documentation would help with reaching full satisfaction. Thanks.
Ken U.
5 out of 5
3/15/2025
Professional service and staff
Robert I.
5 out of 5
3/15/2025
OK, thank you
Steven H.
3 out of 5
3/15/2025
I wished you could do something about the printer that can only go to 5,000 miles instead of 10,000 miles on the oil change sticker for the window.
Rusty Coker.
5 out of 5
3/15/2025
Ray got me in for a service with no appointment, and it was relatively fast.
Monte M.
4 out of 5
3/15/2025
Accommodated my needs and schedule at every turn. I didn’t ask for anything particularly special, but I am certain Beth would have everything she could to provide what I needed.
Harry C.
1 out of 5
3/14/2025
The work was fine so far as I have found. The bill seemed excessive & I was told the estimate was about $346 but the bill was $416 because of "shop fees" whatever the hell that is & other misc charges added and of course tax. It seems all these other charges were "normal" & could have been added into the estimate to begin with. Sort of a bait & switch.
John P.
5 out of 5
3/14/2025
Took quite a while but also appreciate the bath it got. Thanks. Service people very courteous.
Rhett T.
5 out of 5
3/14/2025
Ray was friendly and knowledgeable! Thank you!
Barbara H.
1 out of 5
3/14/2025
Beth did not check to see if I had an extended warranty and I was not informed in advance about what was being done to my car. I would not have replaced unnecessary filters ($151 worth!) had I been aware it was not covered under warranty. I purchased the vehicle at Lewis Toyota and I believe it should be in the records that I have an extended warranty
Karen O.
3 out of 5
3/14/2025
No sticker was left on inside windshield for next scheduled service. They did remove the old one
Heidi B.
3 out of 5
3/13/2025
I was pleased with quality of service. One issue I have is timeliness. When I make an appointment for 10:30 and I check it in at 10:35 but my car isn’t even taken back to be serviced until after 11:45 (I sat outside and watched) and a simple oil change plus tire rotation takes until 1 pm something is wrong with your scheduling department. This has happened multiple times in the past year. I travel from 50 miles away so I wait at the dealership. I can’t burn a whole day to be get an oil change.
Peggy F.
4 out of 5
3/13/2025
I was pleased with my third attempt to get this service. I was able to have an open ended appointment and just leave my car for the day that was very accommodating since it was the third time that I’ve changed my schedule and made arrangements. Everyone was polite and kind. The recall was completed in a timely manner and communication was clear.

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