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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1591 reviews 53%
4 star 714 reviews 24%
3 star 108 reviews 4%
2 star 276 reviews 9%
1 star 328 reviews 11%
Review Us
Janet L.
4 out of 5
8/21/2025
Completely, 100% satisfied
Richard K.
5 out of 5
8/21/2025
Friendly, personal and professional service provided by Steve. Great job. Thanks.
Sharon H.
2 out of 5
8/21/2025
For having a 10 o'clock appointment I thought it was very sad that I couldn't pick my car up until after 12:30. And I was there 20 minutes early so if you add that into it, it took almost 3 hours. I was very satisfied though with Jeremy, who helped me with some set up in my car. He was good
Theodore J.
1 out of 5
8/21/2025
Service set me up an appointment for a recall I received from Toyota. I dropped my truck off when I picked it up nothing was done said they didn’t have the new parts to fix. Why did they make my appointment. Your service department is sub par.
Pamela E.
1 out of 5
8/21/2025
They didn’t fix the missing clip behind the driver’s side back wheel. So I’m going to have to make another trip back in to get that taken care of.
Andrew H.
5 out of 5
8/21/2025
Ray was friendly and helpful thank you!
Josh H.
1 out of 5
8/21/2025
The inside of my vehicle came back dirty. I had to clean the drivers and passengers seat as well as the dash when I got home. Otherwise, I was satisfied with my service.
Carl D.
5 out of 5
8/20/2025
Job well done.
Kathleen W.
5 out of 5
8/20/2025
Have always received great service!
Debra F.
4 out of 5
8/20/2025
Given I was thrown into a very unexpected flat tire situation, Lewis Toyota did not disappoint in getting the problem rectified. Everyone was accommodating, kind, reassuring, and professional. It’s certainly nice to have the shuttle, but I also enjoyed the comfort and convenience, and coffee choices, of the Lewis Lounge while I waited for the tire change. While traveling, I will often remind myself how satisfied I am with my 2018 Toyota RAV4XLE that Marty paired me with Oct 2024. And the service behind it, when I need it, is appreciated. Thank you to everyone!
Barbara L.
4 out of 5
8/20/2025
Thank you for having my back! I felt helpless when my Prius Prime batteries were dead & the doors were locked. I'm also grateful for the metal door key in the fob. Barb Lewis
Donna S.
4 out of 5
8/20/2025
We really appreciated his great service and the timely manner he got the job done. Last time we had oil changed it took twice as long. Glad your device and timing has my!
John P.
5 out of 5
8/20/2025
Very good professional service..
Jeanne U.
5 out of 5
8/20/2025
As always we get good service with you
Gregory H.
5 out of 5
8/20/2025
Thanks
Faith A.
2 out of 5
8/20/2025
I was told i have an oil leak and was thrown an estimate of $200 to find the “leak”. I declined and said i would take my car to my mechanic. I did this right after i left the Toyota shop. My mechanic determined there is no leak. And that the oil on the bottom of the oil pan was due to you technician on the last oil change not cleaning up. I’m not sure what to think about this attempt to get an extra $200 from me. It would have been easy for a trained professional to know it was a simple spill. I’m not happy with my visit and I’m not sure i trust your shop.
Teresa D.
5 out of 5
8/19/2025
Thank you too. It's been a very good experience at Topeka's Toyota. Welcoming and comfortable.
Terry M.
5 out of 5
8/19/2025
Extremely satisfied with both the service and sales staff. Well done and very much appreciated!
Bryson B.
2 out of 5
8/19/2025
You guys have got to get your pricing figured out. When I scheduled my service online, the cost quoted was $450. When I arrived for my scheduled appt, I was informed that the cost online was incorrect; actual cost would be $750; an unexpected $300 increase. I agreed but asked to be contacted if there were any additional costs. When I picked my keys up and paid my bill, the total was just over $900; another unexpected $150 increase. Either you guys are crooks, or I’m a fool; maybe both. It’s time for me to find another maintenance shop.
Brian V.
5 out of 5
8/19/2025
Beth and your entire staff were excellent ????

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