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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1582 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 323 reviews 11%
Review Us
Dora J.
5 out of 5
11/13/2025
Very appreciated thanks
Sharon D.
5 out of 5
11/13/2025
Ray was kind, courteous, and I was able to understand all of his information. I appreciated his down-to-earth explanations. Thank you for a wonderful experience.
Emma L.
4 out of 5
11/12/2025
Service so good. From the minute I pulled into garage drive. I was 15 minutes late and felt so terrible but nice man greeted me with “come on in”. No problem. Then a lovely young lady reviewed my requests needed on car. Miles, the technician did a great job. I think that was his name. Discovered my battery was about dead. Had no idea. The icing on the cake is always Mr Brown who checked me out. What a super person. So as always so happy with service for 20 plus years. Emma L
Dustin G.
2 out of 5
11/12/2025
Took way too long to get my vehicle done the pickup and drop off service took way too long too
Larry N.
3 out of 5
11/12/2025
To many complaints to list.
Steve H.
2 out of 5
11/11/2025
Always tell the truth, be honest with the customer. The thing I really appreciate was when Mike the person who worked on my Tacoma told me what was performed on my vehicle and gave advice on keeping my truck in good condition was worth the cost of the charge. Mike is a credit to the Toyota family. Thanks Steve
Brent C.
1 out of 5
11/11/2025
The total price was higher than I expected. Didn't know I would be charged for using my credit card.
Brenda D.
3 out of 5
11/11/2025
Maybe we could decide on a trade in soon
Elizabeth W.
1 out of 5
11/11/2025
I scheduled my appointment specifically to fix a recall but then was told I have to come back as the part needs to be ordered. I assumed they would have the part ready since this appointment was specifically to fix the recall
Eugene D.
3 out of 5
11/11/2025
Poor service
Richard B.
5 out of 5
11/10/2025
Beth is very focused on meeting customer needs and keeping them informed.
Anita B.
5 out of 5
11/8/2025
Steve was helpful
Rosemary C.
5 out of 5
11/8/2025
Work was well-done in a timely manner. Staff were all polite and friendly.
Richard F.
5 out of 5
11/8/2025
Great experience! Very satisfied customer!
Derek B.
5 out of 5
11/8/2025
Efficient and easy. Thank you!
Lana R.
4 out of 5
11/8/2025
This was our first service appointment. I found it surprising the difference between the sales area and the service area. Compared to other dealers we obtain service from your seemed very dirty in the shop, waiting area isn’t very welcoming and the bathroom was dirty and outdated. Employees were kind and welcoming. It was just such a surprise by the conditions of the service area. We noticed mechanics or technicians sitting on the equipment, looking at the phones. Could have been cleaning the service department instead.
Chris S.
4 out of 5
11/8/2025
Lewis Toyota has really upped their game on the customer service front. I never felt pressured and Steve was very honest. Also thank for vacuuming my car. It was noticed and appreciated
Jeffery B.
2 out of 5
11/7/2025
My appointment was for 8:30 and my RAV4 didn’t go into be services until after 9:30. No explanation. No consideration. Customer service is not a priority at Lewis Toyota.
Larry H.
4 out of 5
11/7/2025
Steve was great to work with. Disappointing a technician lost one of the premium valve stem caps which came on my car. Overall I’ve been happy with the two services I’ve received at Lewis Toyota.
Stephen M.
5 out of 5
11/6/2025
Excellent job of keeping me informed about what the shop was doing. Thanks

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