Lewis Toyota of Topeka Auto Repair Service

When I arrived I was greeted & asked why there. Was told where the service waiting room was & keys taken. It would have been helpful to have been directed to Beth right away so I could provide info etc. I did OK since I've done this type of thing before in Texas but a first time person could have easily been overwhelmed not really knowing what was happening.

A very good experience

Truck is running great! She has a lot of miles and I need to keep her running great! Thank you ????????

Nice service man, Steve, took long time to fix recall. Otherwise good servuce.

Beth is always pleasant to work with and keeps me updated on required maintenance being performed.

Service was amazing! Thanks Beth!

NA

Great service!

Steve did a great job, he was personable and pleasant. He kept me informed on the status of my vehicle. I appreciate the service he provided.

Steve is great, really takes care of his customers!! Thank you!

Perfect service. Thanks

As always everyone was very nice

Everyone was very nice and helpful.

None

My vehicle was checked in an hour early(10:19am) for my appt (11:30am), immediately taken inside the shop; told it would be about 2 hrs.. Cool.. was taken home by the shuttle. At 2:30pm I still hadn’t been contacted that it was done so I called, spoke to angel who tried to locate Ray and could not, and did not have any info on my car. At 3pm, still no return call from Ray or anyone. I called again, spoke to another gal, whom also could not locate Ray and did not have any info. I had her send the shuttle to pick me up. When I arrived my vehicle was parked outside, DONE, my keys sitting on Rays desk, brunette gal from service cashier desk knew exactly where to look for any paperwork immediately and closed out the ticket, and that’s when I got a text notifying me my car was ready for pickup.. This is unacceptable in all aspects. If it was that easy to find my paperwork when I SHOW UP, it should’ve been done while I was on the phone.. it is also unacceptable for my vehicle to be sitting, READY to be picked up for the entire afternoon without being notified promptly when it is done. I had other things to do that day that did not get done because of this. And not having accountability of where a service tech is at, whether at lunch or wherever, and not having completed invoices closed out and ready promptly as well as BEFORE ‘disappearing’ for however long is unprofessional and inconsiderate of the patrons’ time.

Steve was full of energy and very professional. The mechanics identified an issue that we need to schedule another appointment to dress Monday at 8:45

The add ons to the bill and the service charge on credit cards is annoying. You should accept credit cards as YOUR cost of doing business.

Very professional. Answered the questions I had

Very Professional

Maintenance scheduled and completed within a reasonable timeframe. The customer service call to set up the service was a very helpful reminder.