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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 720 reviews 24%
3 star 109 reviews 4%
2 star 278 reviews 9%
1 star 331 reviews 11%
Review Us
Ken O.
5 out of 5
3/7/2024
Beth was the best rep I’ve had there. Thank you for her
Larry L.
5 out of 5
3/7/2024
Excellent customer service! Efficient and friendly. Made my day painless. Thanks!
Melissa G.
4 out of 5
3/7/2024
Beth is wonderful!
Sally F.
5 out of 5
3/6/2024
Done in timely manner, nice comfortable waiting area with wonderful coffee machine.
Janice T.
5 out of 5
3/6/2024
You have a Grrat team!!
Melissa W.
1 out of 5
3/6/2024
I was there waiting from 11 am to 2:30. My car was ready over the tech’s lunch hour, but no one else came to wait on me in the lobby. After the tech returned from lunch he discussed with me that I needed a new battery. So then I had to wait for that. If someone had talked to me over his lunch hour, that question would have been answered quicker. None of the text messages about my car were working.
Myrtle M.
5 out of 5
3/6/2024
Thanks for being so courteous, And thanks for the ride I appreciate You great work.
Stephen H.
5 out of 5
3/5/2024
She was excellent.
Barbara B.
5 out of 5
3/5/2024
Friendly service always
Laurin N.
4 out of 5
3/5/2024
Steve called me first thing this morning and informed me they were looking into the problem and asked me a couple of questions regarding the problem. During the day he sent or call to keep me updated! Thank You Steve and Lewis Toyota! Laurin
Ralph F.
4 out of 5
3/5/2024
I had no appointment. Needed a new battery they took me in and did it all within one hour. Fast and courteous.
Ronald C.
4 out of 5
3/5/2024
I was very satisfied with our visit today. Steve listened to our concerns and made sure the job was done. One of my favorite survey questions is from the Disney company where they ask whether or not you would hire the person in question. It has always struck me that this is perhaps the best question to ask. Along those lines, yes, I would absolutely hire Steve.
Amy K.
5 out of 5
3/5/2024
Friendly, quick to get car serviced.
Kathy M.
5 out of 5
3/4/2024
Steve and your Toyota team have always taken care of my auto needs…I’ll always choose Toyota service!
Richard K.
5 out of 5
3/4/2024
I received great service.
Stan R.
3 out of 5
3/3/2024
Why schedule an appointment to have your oil changed when it takes over 2 hours to get it done? You can check my service records and look at times in and out and it always takes way too long. You should look at your procedure and make an improvement
Bradley W.
4 out of 5
3/3/2024
Service was great. Beth, the service associate was phenomenal.
Tamara B.
2 out of 5
3/2/2024
I brought my vehicle in to have the back latch checked as it was not working. I waited there for 2 hours just to find out that it hadn't even been looked at yet so I got a ride home. When I returned to pick up the vehicle I was handed an outrageous $106 bill which I was never told I would be charged for just having my car looked at. I am very unhappy with the service provided today. Not only that, I was informed it would cost $980 to have the latch replaced. Your service and prices are unreasonable. As a proud Toyota owner, I have had all my vehicles serviced there since this location opened. I feel I no longer value your service.
David T.
4 out of 5
3/2/2024
I had questions about what was wrong with my van & my questions were answered thoroughly, politely & professionally. I have complete confidence in your service department & the expert mechanics. In fact my car is always completed in a timely manner. Thank you so much!
Teresa Z.
5 out of 5
3/1/2024
Beth is always great to work with. Please don't lose her. We've been going to Lewis Toyota since it was on Hwy 24 in North Topeka in the early 90s. I trust what Beth relays to us.

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