Told him I needed my truck back within the hour and he delivered. Appreciate it.
I'm happy with the serve.
Lots of confusion. I have no idea what I was charged for road hazard & couldn't find out what that covered. Was told I would get $100.00 rebate @ Service Dept. The lady said I had to get it on-line then finally printed out the info on how to get it. Was charged $9.00 tire disposal when I had asked for tires to keep.
Chris was very courteous and helpful. He understood what kind of service I was looking for and followed through with that.
The quality of work I'm sure was fine but it took over 2 hours for an oil change. I'm not sure if this is normal.
Found a glove from our glove box on the car floor and a Lewis Toyota card of Scott Beaman. Why was glove box investigated?
I must say, this was the best experience I have had in the service department. Usually, I wait for hours without word. Eventually, I find out the car has been finished for an hour... with work done that was not discussed.
Steve listened carefully, was attentive, and I was out in about an hour. Rarely had anything positive to say, but the work has always been good. Maybe it was a slow day because of the rain, but I was thrilled.
Do not contact. Pretty much sealed the deal I’ll be going elsewhere in the future.
Your tech had a hearing problem. “I only want the tires rotated. It’s my anniversary and I’m not taking time for anything else.” <—Pretty complete and firm sentence. Guess how many times I had to say “no” and “I got that done someplace else. Yes I’m sure…” after this?
I left a voicemail with Mike, Service Manager, and never heard back, so I’m curious what will come of this. I brought in my tire from my Sienna for repair. Scott helped me out at 10:20am. Said it would be a couple hours since I didn’t have an appointment. No biggie. By 3:30pm I hadn’t heard anything so I called to check. I was told he was away from his desk and they would have him call me back. Half-an-hour later I celled again, and was told the same thing. Except this time when Jody said “can I have him call you back,” I said “no because I was told that half an hour ago and he hasn’t called me and my tire has been there almost 6-hours.” She went back to try and find him or something and several minutes later he finally got on the phone. I could hear the irritation in his tone with me. He said my tire was being worked on and he would call me as soon as it was done. I asked if he could tell me how much longer it would be and he said not really but he would call me as soon as it was done. I reminded him my tire had been there all day and he said because I didn’t have an appointment the “put it on the wall and the technicians forgot about it”. I asked if there was a way to contact him directly because I had called earlier and they said he would call me back and I didn’t get a call back. He said he didn’t have a direct number and when people call for him they send him messages through email to call back and he “forgets to check those”. Then he went silent… I said well I guess I’ll just have to wait for you to call me then. Still silence… I said alright thanks. He said “Uh huh.” And hung up. A few minutes later my wife gets a text saying the tire is done. Why my wife? A minute later, Scott calls me. I said hello, and he didn’t. He jumped right into, “so your tire is done and ready to be picked up.” I said okay I’ll be there shortly, thanks. He said “Uh huh”, and hung up. I called back and asked Jody if I could speak to a manager. She asked if she could have the manager call me back. I explained the whole thing to her and she was apologetic for it all and transferred me to his voicemail. I never heard back. Now, how would you rate that service?
Picked up car and instrument panel was errored out. Had to leave car over night to be inspected.
Beth does a good job- very professional! I have more confidence in her knowledge etc. then any other service person!
From the number of times I have had to replace or have fixed the under-engine guard, I would venture it was a bad design feature of the 2014 Camry. I was near Lewis Toyota. They got me in. They put in hinges or attachments. I caught up on reading while the work was done.
Called when vehicle ready, cooperative and professional
I did not want anyone test driving my GR Corolla during PDI, without me present, and had made it known far in advance. They did it anyway.
Unfortunately there was a miscommunication on when my car was done.
The up date was not done & the maintenance required on dash was not reset.
Looking to see how much I would get a trade-in for a new tacoma
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