About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
Deborah M.
1 out of 5
5/19/2024
My air conditioner was fixed but car still struggles to start. I also called the service department and requested a call back but never got one.
Wayne D.
5 out of 5
5/18/2024
Just friendly staff
Collette E.
2 out of 5
5/18/2024
Incompetent mechanics
Dennis S.
5 out of 5
5/18/2024
Good job
Teresa Z.
4 out of 5
5/18/2024
Beth ALWAYS goes above and beyond when I bring my vehicle in.I felt disconnected when new management and service advisors were there, but Beth makes me feel confident in continuing to bring my vehicle in for service, versus going to somewhere closer (Wamego or Manhattan). Love dealing with Beth!!!
Megan S.
1 out of 5
5/18/2024
I called at 2:15 pm and told the lady who answered the phone that I needed to be picked up at 2:45 PM. I called back at 2:55 because the driver had not shown up and she said she told him to get me at 2:45. When the driver arrived at 3:25, he said he was told to get me at 3:45. I missed an appointment in Manhattan that cost me $100 because I did not cancel with 24 hours notice. By the time I got my car it was 3:40 and I would not have made the hour drive to Manhattan in time. I’ve had several problems with the service at Lewis in the past and at this point, I probably won’t go back.
Brian G.
5 out of 5
5/18/2024
Chris was very professional, walked me through everything on the new app amd was very knowledgeable. Appreciate how fast he got my vehicle in
Alan T.
5 out of 5
5/18/2024
Beth is always pleasant to work with and is the reason I come back
Tammy H.
2 out of 5
5/17/2024
3 hours for a flat tire repair is ridiculous unless someone advises me the wait is that long. It was 1 1/2 hours before you even looked at it. Then I walked outside for a bit came in and questioned another service guy, which I believe was the head department guy, when I came in about why the hood of my vehicle was up for a flat tire repair? He was going to check and come tell me then his great customer service shined when he never came to speak with me again. So 3 hours wait, never being updated or even told what was in my tire and poor customer service leaving me once again unhappy with Lewis Toyota. Don't blame it on the technicians this time. It's been poor way too long it is the management, the customer service reps in the department, the dirty waiting rooms, the never putting the air caps back on, not rotating my tires when I ask you to and much much more over the past couple years. Your service department has gone to ****!
Brittney F.
5 out of 5
5/17/2024
Ray was friendly and completed my service in a timely manner!
Brett D.
5 out of 5
5/17/2024
Beth is always so nice and easy to work with!
Dahlia S.
2 out of 5
5/16/2024
That would be greatly appreciated.
Pamela J.
4 out of 5
5/16/2024
Concern for my issue and effort to resolve any reoccurrence
Janice T.
5 out of 5
5/16/2024
Will do
David B.
5 out of 5
5/16/2024
Beth does a great job and keeps me informed on my vehicle status
Francine S.
4 out of 5
5/16/2024
Ray is a Model employee for your business.
Brenton L.
4 out of 5
5/16/2024
Beth is awesome! First, she was able to squeeze me in for an emergency oil change due to an unexpected road trip. Then, she kept me up to date on the status of my vehicle through the whole experience. After frequenting the service department for my last 3 toyota trucks, I will continue to come here!
Michael S.
5 out of 5
5/16/2024
Professional, friendly.
Verity K.
3 out of 5
5/16/2024
I tried to come in personally for a trade in value quote but could not get one. Thank you
Jim L.
4 out of 5
5/16/2024
Time is a little long but quality service.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.