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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
John P.
4 out of 5
7/9/2024
Service took a bit too long but then again I didn’t have an appointment. Thank you. Ray Brown is a fine rep.
Alison K.
5 out of 5
7/9/2024
Great friendly service
Brent R.
1 out of 5
7/9/2024
I discovered when I got home that when the car is checked in, your person does not actually record the mileage. Just repeats the mileage from the last service. That is unacceptable.
Greg C.
4 out of 5
7/9/2024
Yes they did a great job. And I had the wrong after market lug nuts on there that looked cool. But probably could if killed me. But they told me and put my right ones back on for me. Great job. Thank you again.
Carolyn B.
5 out of 5
7/9/2024
Chris was friendly and helpful and efficient
Peggy S.
5 out of 5
7/9/2024
Chris was professional and knowledgeable about the problem with my vehicle.
Timothy D.
1 out of 5
7/7/2024
I only asked for an oil change. For unknown reasons a tire rotation was done too. I wasn't charged because I was told it was part of the free maintenance that Toyota offers. But now when the tires do need rotated a the apparent time I will be paying out of pocket. Again I only asked for an oil change that I stated I was going to pay for. A tire rotation was not asked for.
Richard D.
5 out of 5
7/7/2024
I’ve always been satisfied with your service. And I intend to continue to be satisfied with it. Also, I will not take the survey. I’m already committed to your services! Thank you, Richard D
Ryan A.
5 out of 5
7/7/2024
Beth was courteous when I arrived, service was prompt and efficient.
Elinor H.
5 out of 5
7/6/2024
Steve was great and I will ask for him to be my service manager when my car needs service next.
Donald D.
2 out of 5
7/6/2024
The communications from the service department was not timely.
Alric E.
2 out of 5
7/6/2024
Service was fine. Apt made for 12:15 PM and was told it would be about an hour service. Vehicle was not done until 3:45.
Darcy H.
5 out of 5
7/6/2024
She was very pleasant and knowledgeable.
Elizabeth K.
5 out of 5
7/6/2024
Awesome job!
Linda A.
5 out of 5
7/4/2024
Everything went great , good communication .
Gisela M.
5 out of 5
7/4/2024
I’m sorry I can’t remember his name that worked on my car. He was very nice and very helpful in getting my walker out of my car and putting it back in.
Sharon M.
4 out of 5
7/4/2024
quickly fixed my Lexus within a short time.
Dave M.
1 out of 5
7/4/2024
I was misled, and lied to twice. I brought my car in after a phone conversations, and was told that there would not be any charge. Not only was I charged I was Charged more than I was quoted. I was also told that a part that needed to be replaced, that there would be no charge to replace it. I brought the vehicle back to have the part changed and then they inform me I would be charged. Trust is a big factor in me making a decision on who I have to repair my vehicles. I do not feel like your service department is trustworthy, I will not ever bring back my vehicle to your dealership .
Rick E.
5 out of 5
7/4/2024
Service department member who helped me was very informative, patient, and forthright about everything. I appreciate her help and all info she shared.
Cheryl H.
1 out of 5
7/3/2024
Took way to long. I arrived at 9:40 and did not leave until after noon. Do not think they reset my service reminder on vehicle either.

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