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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
Dennis M.
5 out of 5
9/17/2024
Beth was outstanding. She kept me informed while I waited for my Trick to be evaluated! I was impressed by her professionalism
Michael S.
4 out of 5
9/16/2024
Beth Knaup is the best!!!
Rebecca C.
5 out of 5
9/15/2024
Upon arrival I was greeted by name. The time of service was great and I was on my way!!
Roy S.
5 out of 5
9/14/2024
Everyone was friendly and helpful.
Mary Y.
5 out of 5
9/14/2024
Beth was so nice and very and told me about what was needed. I really appreciate that.
Kathy B.
4 out of 5
9/14/2024
Fantastic. Can I have her all the time
Mike B.
2 out of 5
9/14/2024
If a shop rag fee is always added to a repair bill it should be in the quote, and if the brake system is replaced the brake fluid has to be replace and it certainly should be in the price quote. I realized the quote was just out of a book but the book should represent the known cost before taxes.
Shannon P.
2 out of 5
9/14/2024
We had our Highlander in for transmission trouble , and no one could answer our questions about what was wrong with it. Only answer we could get was “it’s bad”. What was/is bad? “It’s just bad!” Maybe have someone like the tech call and explain what they found or make notes for someone to read to help answer something. Now we have to take it to another shop to find out what is actually wrong.
Patricia P.
5 out of 5
9/14/2024
Very professional and well done!
Mark H.
4 out of 5
9/14/2024
Your team is consistently friendly and professional. I have owned numerous Toyotas all of which have been serviced by your exceptional team. Keep up the great work and customer service. I look forward to future visits! Dr Mark H
Grace S.
5 out of 5
9/14/2024
Thank you!
Dino I.
1 out of 5
9/13/2024
About a year ago, I have the same problem with the driver's side window, that I had last week with the passenger side window. Same fix, same symptoms. A year ago, it cost me just over $100 at your dealership to have the window fixed. This time, it cost $300, with taxes and the credit card fee. There's no reason the price should have almost tripled for the same work. When I spoke with Beth, she Justified it by telling me that the technician had to try to locate a replacement screw, as if it was a labor intensive process. The screw was in the bottom of the window pan. Very disappointed in having to spend so much, for the same service that I got a year ago it cost me almost 1/3 of what I paid last week
Matthew S.
5 out of 5
9/13/2024
Super freindly service personnel!
Jane G.
5 out of 5
9/13/2024
Ray provided excellent service. We are very happy with Lewis Toyota auto repair.
Mark Z.
2 out of 5
9/13/2024
Initially we were told that we needed 4 new tires. We told our service advisor that we would go with our regular tire provider for the service. She seemed displeased at our response. When we got the tires checked by the tire provider, we only needed 3 tires replaced. One was only 4-5 months old and was in good shape. We’ve been able to rely on the recommendations in past, so this was concerning.
Michael S.
4 out of 5
9/13/2024
Steve was kind and professional.
Phlip R.
5 out of 5
9/13/2024
Very good service thank you
Cynthia N.
5 out of 5
9/13/2024
Great customer service and professional staff. Have been a customer for years and this is why I keep coming back!
Francis G.
5 out of 5
9/13/2024
Efficient and polite. Willing to meet my needs.
Matthew N.
1 out of 5
9/12/2024
I feel that 2 hours for a scheduled oil change and tire rotation is ridiculous. When I scheduled the appointment I said that I would be waiting on the truck. Also over the past two years prices have increased approximately 35%. Also tire pressures ranged from 42#-47#. No tires had the same pressure. Previous to service they were all at 35#. Amazing after 2 hours they did at least put oil back in engine.

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