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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1601 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
Lori V.
4 out of 5
10/17/2024
The job (new tires and alignment) was completed in a timely fashion. I appreciated the excellent communication in the form of a text and phone call from Steve, service writer, when the car was ready to be picked up. Thanks
Shirley D.
4 out of 5
10/17/2024
Was very pleased my tire pressure readings on dash were fixed. Was so glad to have that info available again. I am always satisfied with Lewis Toyota service. ????
Stacy L.
1 out of 5
10/16/2024
The service included a tire rotation. I had to come back and have my tires checked for air. Since I’ve left the dealership, my tire pressure light continues to come on. Even after the vehicle has been driven for miles, it still comes on. I didn’t have this issue before my service. Very annoying. I need to bring it back to get this issue resolved. I work full time and the hassle of bringing it back is huge.
Holly P.
5 out of 5
10/16/2024
Fast and accurate fix
Amanda M.
5 out of 5
10/16/2024
Excellent service. Thank you!
Valerie B.
5 out of 5
10/16/2024
Have had my Solara for years, many thanks to Toyota service dept taking good care of my car!
David H.
5 out of 5
10/16/2024
Ray is professional, courteous, and knowledgeable. I hope Ihe is my rep every time.
Edna T.
2 out of 5
10/16/2024
I will be when they get it fixed right
Rosella H.
4 out of 5
10/16/2024
Hope it is fixed
Margaret L.
5 out of 5
10/15/2024
Thank you so much.
Charles R.
5 out of 5
10/15/2024
Best service team in Topeka.
Sarah K.
1 out of 5
10/15/2024
It was supposed to take an hour per the gentleman when I dropped it off at 8:45. I checked on the status at 10:15 and got no response from the service receptionist. I checked again at 10:30. Again, no follows up or response. I went back to the shop myself to ask at 10:45 and was told it would be 30 minutes. I walked outside at 11:20 and saw my car being pulled out of the garage and parked. I waited another 10 minutes before locating my key on the service desks. I brought it to checkout and asked for my ticket…the reply? I need an invoice and I think the guy is at lunch?!?!? I was sweet and apologetic the entire time, but firmly requested my bill and paid my **** and left. Here’s the three things: (1) an hour turned into almost 3 with an appointment, (2) your receptionist is a condescending nightmare, and (3) give me a realistic status update so I can log into a teams meeting or take your shuttle or call an Uber even while I wait
Irene L.
5 out of 5
10/15/2024
Ray did a great job explaining all the work that was done. He took me to my work and picked me up. Was a very good experience!!
Jorgen B.
5 out of 5
10/15/2024
Excellent service!
John L.
5 out of 5
10/15/2024
Done when he said it would be. Courteous staff. Pleasant experience. Thank you
Larry R.
1 out of 5
10/14/2024
Communication could have been better concerning issues discovered during multiple point inspection instead of me finding out after departure from the dealership.
Renee H.
4 out of 5
10/12/2024
No pain experience!
Shana R.
1 out of 5
10/12/2024
I was disappointed in the amount of time that it took to change my oil. I was waiting for over 2 hours. Do you make too many appointments? Are you short staffed? Do you take walk ins over those who have made an appointment? The booking process should be revamped if any of these answers are “yes”. Don’t ask 10 mechanics to do the work of 15. You will have unhappy workers and customers. Please be honest when asked “how long will this take”. Tell me the truth, not what you think I want to hear.
Amy H.
5 out of 5
10/12/2024
Beth was great! Very personable!
Albert D.
5 out of 5
10/12/2024
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