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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3370 reviews 71%
4 star 979 reviews 20%
3 star 95 reviews 2%
2 star 182 reviews 4%
1 star 150 reviews 3%
Review Us
Letizia D.
1 out of 5
5/2/2025
The vehicle inspection says "Requires Immediate Attention" in red, making it sound like an urgent repair is needed. When I asked the advisor, he said nothing urgent just regular maintenance, which isn't due due another 7,000 miles. If I hadn't asked, I might have done $3,000 in Maintenance early thinking it was urgently needed.
Arsen G.
4 out of 5
5/2/2025
Very nice guy
Yolanda J.
5 out of 5
5/1/2025
Okay
Alicia K.
2 out of 5
5/1/2025
I bought a car from Bob Smith 3 months ago that resulted in $7,000 in repairs. I’m a mother of two small children that needed a good car. Luckily I bought the extended warranty and some repairs were covered. Then I rented a car and was almost run off the road by a crazy driver which resulted in me stranded with a flat tire. Then I was charged for the tire and rim. I was almost hit by this driver and I had to pay a fee. Luckily I was safe and the car intact. Obviously there is no help when I woman is in need. Why would you sell me a car with such an expensive repair. Luckily Ara was awesome and made me feel better. He is a great person and helped in a very stressful time. I’m still shaking from the person that almost hit me. And, now upset I bought the wrong car. I wish I could have bought a new Rav 4 but I couldn’t justify the larger payments being a mother of two small children. So long story short Ara Zargarian did an excellent job. Treat him well give him the respect he deserves. I would have lost my mind if it wasn’t for him.
Magdalena G.
5 out of 5
5/1/2025
So polite and efficient.
Quentin H.
5 out of 5
5/1/2025
Good service people
Seoyoung R.
5 out of 5
5/1/2025
All good. Thanks
Robert S.
5 out of 5
5/1/2025
Great job
Stephen W.
5 out of 5
5/1/2025
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Stephen A.
5 out of 5
4/30/2025
Always appreciate the service and follow up that Jaime Guzman provides
Collin L.
4 out of 5
4/30/2025
Pat, was incredibly kind and attentive. Pat is the reason we will be coming back!
Michael M.
5 out of 5
4/30/2025
Greg takes good care of our family!
Alexandra M.
5 out of 5
4/30/2025
fast and friendly service. Thank you
Norm R.
5 out of 5
4/30/2025
Happy with the work
Joyce L.
5 out of 5
4/30/2025
I appreciated Patrick service and advice.
Kazue M.
5 out of 5
4/29/2025
Many thanks!
Cecelia W.
5 out of 5
4/29/2025
Other than the price, I appreciate the professional service I received from Jaime Guzman and from Bob Smith Toyota.
Wonkyu P.
5 out of 5
4/29/2025
Thank you very much...
Julie H.
5 out of 5
4/29/2025
Patrick is professional, he is knowledgeable, and he cares about doing doing an excellent job. He listens to my concerns about my vehicle, he communicates well, and he takes care of what needs to be done. Thank you!!
Sally B.
5 out of 5
4/29/2025
Hank is very patient, helpful, and courteous representative.

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