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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3368 reviews 71%
4 star 978 reviews 20%
3 star 95 reviews 2%
2 star 182 reviews 4%
1 star 150 reviews 3%
Review Us
Carol A.
5 out of 5
6/5/2025
Excellent efficient and friendly service.
Lorraine C.
4 out of 5
6/4/2025
Always satisfied with Greg's approach to service of my car. He explains the steps, from video taping the exterior to the technician findings to future maintenance. Also grateful to Vince in the store for his help with my purchase s.
Enrique H.
2 out of 5
6/4/2025
took my car to the dealer and I told the advisor the exact codes that were causing an issue with my car,and had expected an actual result of what is wrong my car, but the end result was that they told me the exact codes that I already knew and he said he would undergo a thorough inspection of my car- therefore, I do not feel satisfied with the outcome and felt as though they did not do a proper inspection and the price I paid was not worth it.
Jason K.
4 out of 5
6/4/2025
Greg is an amazing advisor who truly cares about his customers. He tries to listen to attentively and explains things clearly and answers. He makes me feel comfortable during my visit. And I felt that all the dealer’s systems are very organized. I am very happy to live in this area where has some nice car dealer. Thank you very much.
Marco M.
5 out of 5
6/4/2025
Thank you for taking care of my car and providing uber rides to my appointments. Alignment is better now.
Chong C.
5 out of 5
6/4/2025
100% thank you Ara
James H.
5 out of 5
6/4/2025
I am always confident that I will receive the best service. Hank Fairchild is truly excellent
Mark A.
5 out of 5
6/4/2025
Hank consistently provides superior customer service, and is a key reason that we service our vehicles at Bob Smith Toyota. Thank you Hank!!
Ryan R.
5 out of 5
6/4/2025
Jaime is exactly who you want in a service advisor. Friendly, knowledgeable, and helpful. I felt like I was taken care of, with no nonsense.
Robert Z.
5 out of 5
6/3/2025
Excellent service. Great communication and the vehicle was ready in a reasonable amount of time
Alfred M.
4 out of 5
6/3/2025
Did not get the high pressure of upgrading service for my vehicle Thanks
Arman G.
5 out of 5
6/3/2025
Very good service. Greg is very professional.
Elizabeth E.
1 out of 5
6/3/2025
My air. Conditioner fan became horribly loud after service, I have to return I Spoke with Ara who explained and will fix it, but I was disappointed that this happened when I didn’t purchase a new cabin filter.
Sea Y.
5 out of 5
6/3/2025
Thank you so much
William S.
4 out of 5
6/3/2025
I appreciate being helped by a person who could help resolve the issue that brought me in today. He also didn’t waste his time or mine.
Patrick M.
5 out of 5
6/3/2025
Jaime is the best in the business. I would never go anywhere else. Everyone that works the are so friendly and knowledgeable. Best dealership in California. Love that place.
Rex P.
5 out of 5
6/2/2025
I know Patrick from when he was at Hollywood Toyota, and we have a great relationship. I was super happy to find out that the repair was covered under a factory warranty, and he also covered the car rental, so I am beyond satisfied!
Danette M.
5 out of 5
6/1/2025
Great service and helpful staff. Also enjoyed The coffee while I waited ✋️
Nana S.
5 out of 5
6/1/2025
I might have already answered this . I always have great service from Bob Smith Toyota and always get great advice from Greg Bakalyan. Greg has a great sense of humor and gives great advice
Miriam M.
5 out of 5
6/1/2025
Excellent service

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