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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3364 reviews 71%
4 star 978 reviews 21%
3 star 95 reviews 2%
2 star 182 reviews 4%
1 star 150 reviews 3%
Review Us
Hung L.
5 out of 5
7/11/2025
Excellent customer service. 10 on the scale of 1 to, 10 best. Regards Hung L
Vasilii F.
5 out of 5
7/10/2025
The service was fast. Greg was polite, attentive, pleasant.
Jared S.
2 out of 5
7/10/2025
Completely awful unprofessional service. Quoted 1200 then wanted 2800 to move forward. When I declined Hank told me well u cant come get your car until tomorrow. Its in parts in the garage the mechanic went hime. It was only 2pm. Every mechanic at Toyota is off by 2pm? I was never told I'might' have to leave it over night. I told him I have to work i need my truck, he said I dont know what to tell you its not possible he left. Mind blowing disrespectful and unprofessional. I went to Toyota for a professional experience, I got Completely the opposite I will NEVER be back to Bob Smith la cresnta abd will let everyone I know how they handled my business with my truck.
Artha K.
5 out of 5
7/10/2025
Thank you for everything thank you for customer service
Mary P.
4 out of 5
7/10/2025
I consider Jaime Guzman to be “my” service advisor. I’ve been relying on him for 15 years, probably longer.
Steven D.
4 out of 5
7/10/2025
Patrick Cabral is a knowledgeable Service Consultant I feel that he did an excellent job on the checkup that was done and provided me with me with complete very clear and reasonable service that my car needed. I will be back to have the service that he said should be done. He have me a clear and understandable evaluation. Thank you
Amir N.
5 out of 5
7/9/2025
Greg did a great job explaining the entire process. BTW, thanks for your saving offers.
Bob L.
4 out of 5
7/9/2025
Service was great! You guys might want to look into your payment method to bypass the waiting time for vehicle pickup. The amount does not match on what is owed. I had to make two transactions, one on line than another when I picked the vehicle up. Love all the technology but if doesn’t work, it’s a waste of time on both our ends.
Fredrick S.
5 out of 5
7/9/2025
Hank did a great job. Thanks guys.
An D.
5 out of 5
7/9/2025
Great service, thank you.
Marcella Y.
4 out of 5
7/9/2025
I appreciate that he checked to see if my car actually needed a service before going ahead with it based on recommended schedule.
Arlene P.
5 out of 5
7/9/2025
Completely Satisfied
Kathleen D.
5 out of 5
7/9/2025
Very satisfied
Armond S.
5 out of 5
7/8/2025
Thank You Patrick Cabral I appreciate your best service I got from you and your team, thanks.
Susan C.
5 out of 5
7/8/2025
Excellent experience with Patrick Cabral!!!
John T.
5 out of 5
7/8/2025
Best service of any kind anywhere
Patricia G.
5 out of 5
7/8/2025
Hank was very efficient and most gentlemanly. Thank you!
Si S.
5 out of 5
7/8/2025
Excellent service.
Mohammad R.
5 out of 5
7/6/2025
Yes I’m , thanks as always for everything
Linda I.
5 out of 5
7/6/2025
I always have great service at Bob Smith Toyota.

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