Service Center

Real Reviews From Verified Customers

Carolene D.
1 out of 5
9/11/2025
Whoever was checking my car ate their lunch in it. I found cheese on my gear shift and sticky residue on the glove box. I know it wasn't me because I don't eat in my car and I just got the car 2 weeks ago
Vickie T.
5 out of 5
9/11/2025
Jonathan was helpful and friendly
Liz D.
4 out of 5
9/11/2025
I am so grateful to be paired with Hank! I had him once a couple of years ago and intentionally came back to your Toyota location because of him and the service I’ve received at Bob Smith. Hank is excellent with communication and was very patient with my wonky schedule today. Thank you!
Richard S.
5 out of 5
9/11/2025
We really appreciate all you do for us. Thank you Jaime!!
Diane M.
5 out of 5
9/11/2025
Hank Fairchild is a terrific Representative. Explained everything to be done to my vehicle. I was very satisfied
Janice B.
4 out of 5
9/11/2025
Greg is personable, asks appraise questions pertaining to any issues with the car. Offers suggestions/solutions. Keeps you up to date on the progress during servicing and texts you when the car is ready.
Hsu A.
5 out of 5
9/11/2025
Greg was amazing
Thomas V.
4 out of 5
9/11/2025
Jaime is the service VIP. Highest marks for him!
Sarkis B.
4 out of 5
9/11/2025
Patrick was very good. Some other aspects of the dealership, not so much.
Diego Z.
5 out of 5
9/11/2025
Amazing work
Julie M.
5 out of 5
9/11/2025
Excellent customer service
Mikaella M.
5 out of 5
9/11/2025
Transaction was smooth and quick!
Elizabeth Z.
5 out of 5
9/10/2025
As always …great service
Mania A.
5 out of 5
9/10/2025
I was very satisfied with Greg’s professionalism and service! He did a great job of telling us what to expect and kept us updated. He answered our questions and was wonderful to work with.
Naomi V.
4 out of 5
9/10/2025
Jonathan Escobar was courteous professional and knowledgeable. He guided me through the service experience and advised me regarding purchasing a new set of tires.He is a fine representative for Toyota.
Charles K.
5 out of 5
9/10/2025
You folks are the best!
Michael E.
5 out of 5
9/10/2025
Jonathan was a very capable and accommodating person to deal with. Basic service, but he dealt with it. Thanks for your work!
Cecilia G.
5 out of 5
9/9/2025
Happy with this job.
Frank L.
5 out of 5
9/9/2025
Very satisfying with what was done.
Gail D.
2 out of 5
9/9/2025
I specifically asked if my fluids would be topped up. I was told they would, but my report doesn’t show they were. Also, I told my service advisor I would be in the waiting room reading, yet when my car needed a new filter he neither came across to talk to me nor called me. He sent it (I don’t remember if it was a text or email). I checked my texts/emails at 12:15 to find a message from 11:34telling me I needed a new air filter and how much it cost. This is the first time in 15+ years with Bob Smith that the advisor did this.

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