Greg was very courteous and explained every item being performed on my car. I appreciated it very much.
Everything was addressed regarding my car
Greg went above and beyond as soon as I arrived to the service department. He greeted me with a handshake and a smile and answered every question I had about the service for my Prius. No offense to the other advisors but when we return we'll be going straight to Greg.
Thank you for an outstanding derive as always
Thank you so much for the mechanical performance of my 2010
Toyota Tundra
Jaime was extremely helpful in assisting me checking and more importantly check out as I had a coupon that was not applied. Not only was he able to apply it but he did it with a smile. There was no aggressive sales pitch just someone grateful for my business.
A++ experience.
Greg was courteous and friendly and kept me apprised of progress on my vehicle.
Jaime, has always been exceptionably courteous -he explains what is needed for service and repair of my vehicle. Jaime, helps relieve the stress of dealing with problems like “rodent damage” and more. Jaime represents well why folks like myself continue to use Bob Smith Toyota!
Patrick always does a great job!
Satisfactory. Warm welcome and Attentive crew. We'll recommended.
Yes, the person that was supposed to help me was not there. Someone else came in in his spot. That person was very helpful. Very kind and very friendly. But I had to go up to the front to ask. How long was my car going to take? I only went in for the oil change. I was there from 7:00 until 9:00 something I know the mechanics come in a little later. I understand that but when my car was ready the person that was supposed to have taken care of me came in put the papers in. Did not introduce himself to me and just walked out when I told the person when she called me out to say your car is ready. I went up and she said did he talk to you to let you know how everything went? I said no he didn't. He gave you the papers and he walked out. Didn't even try to ask if I was here or not. This was the worst service I've had and I've been here for many many years. I will come back but I do not want this advisor to help me at all
Thanks for servicing my vehicle.
Greg is a true professional with a wonderful sense of humor.
Despite a mix-up on the first visit regarding the service request, Patrick and the service technician really came through on the second visit to get everything completed in a quick, efficient manner. Patrick was very professional and accommodating to my schedule. I look forward to working with him again.
My SD card was lost or taken. My dashcam was poorly affixed to the windshield, co stately dropping off. I like Patrick but not necessarily my experience here.
Jonathon provided excellent service. I was very pleased.
Not very happy with the experience today. Everything went well until I went to pick up my truck. I noticed a scratch on my door that went all the way down to metal. My advisor questioned my inquiry into the scratch which to be honest I understand. After reviewing the video of my truck entering they saw the scratch wasn’t there previously. My whole issue with my interaction today was they had to bring in the service manager to look at the situation and he looked at the door, walked with the advisor and then at one point walked by me and said how are you doing. At no point did he apologize to me or say anything of remorse about what had happened. That just came off as very weird to me and seriously put a bad taste in my mouth. I have been contemplating purchasing another car from Bob Smith Toyota and at this point, I don’t know that that will happen and I don’t know that I will ever bring my vehicle back to be serviced by you again. Waiting to hear back as to when I will be able to have this repaired. I appreciate the fact that they will be giving me a loaner vehicle during the time that it will be repaired, but this is very inconvenient.
Great service by Jonathan
That’s why we have had 5 or 6 Toyotas over the years. Enjoyed the oil changes and servicing with the purchases. Keep providing this invaluable service!
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