Bob Smith Toyota Auto Repair Service

Jaime is always very detail, welcoming and efficient.

I've been getting my car serviced at Bob Smith for many years and I've always had a pleasant experience. I always opt to drop off my car, go home and pick it up at a later time. Today I decided to wait since I booked the 830 am appointment. I assumed it would take no more than 2 hours. I had a 12pm appointment in Pasadena and figured it would all work out. I was disappointed to find myself at the shop until a little past 1130. I ended uo being late to my 12pm appointment as a result. Here is the run down of what I experienced today. I received a text at 1027 with the details of what had been found and I approved for them to replace some bolts. I then received a called from the service department at 1042 letting me know that they received the approval and that it should be another 20 minutes. I figured no problem. Around 1105 I made my way to the cashier and she told me that it would be another 20 minutes. This was now the 2nd time I had been told a different time of completion. I went ahead and sat down and waited until 1130. I then stood in line while she was helping another gentleman. While in line a gentleman walked in with my paperwork and specifically said my name to the lady. I was happy to know that I would be next. As soon as she finished helping the gentleman instead of helping me she proceeded to type some stuff into the computer. I stayed calm and waited. Then she proceeded to help another customer who was standing off to the side by the side door. He didnt seem like he was in a hurry at all. At this point I grew frustrated because she knew that I was in a hurry. I expressed my frustration and she told me that he had been waiting. Sorry, so had I and i was actually next in line. I had been at your facility since 830 for a total of 3 hours. I was in a hurry and had been extremely patient up to this point. Fortunately another lady came in and quickly helped me to check out. That lady was great. The initial lady who was working behind the desk lacked the professionalism and courtesy to help me out as I again had been there for 3 hours and I was next in line. I've always had a great experience at your facility. I think this lady needs to be re trained on customer service. She should help people in the order in which they are in line especially if they've been there for 3 hours. Thank you.

Thank u

Courteous and helpful.

hank is very nice guy he really treat me like a friend

Great service. Hank was very helpful. They are very customer focused.

Ara,is very professional and courteous.

Hank took my car in shortly after I arrived I couldn’t have been on site longer than an hour and a half at the most; thanks, Hank.

Always a great job

He was very kind.

Service was done in a timely manner. Hank sent video of want needs attention in the next service. Very satisfied with his professionalism.

Patrick and your team did a great job. Thank you Jon A. Pinion

Well done.

Greg is knowledgeable, friendly and very helpful

My service agent, Ara Zagarian, was excellent. He communicated regularly with me about the both the initial assessment of my vehicle and the needed repairs suggested by the mechanic. He promptly all my questions and was very helpful overall. I was very satisfied with my service from start to finish.

Seamless experience. Thank you

Thorough, efficient & professional

Excellent service

Patrick is always kind and wonderful to work with - we have 2 Toyotas and only make appointments with Patrick, we’re grateful for his attention to detail and we have great conversations with him!

Great quality work as always