Wonderful surprise that my vehicle was still under warranty for the Gasket head replacement.
Patrick was excellent. Professional with great communication and service.
Jaime was very professional and extremely fair about what I needed now and in the future. I felt valued and not pushed into something I couldn’t afford at the moment. I’ll be back!
Thank you! Patrick is the best
Thanks you very much I’m super satisfied
Hank was very helpful! He usually works with my mom but I was helping on her behalf. He explained what was needed and kept me up date with everything. Thanks!
Patrick is the best service advisor I have ever dealt with. I was thinking about that earlier today, I believe all of my future cars will be bought and maintained at Bob Smith Toyota. I realize that I come across as a paid endorser, but this is just the truth. Sako was a great salesman and Patrick deserves an award as most outstanding Service Representative ever.
Hank is a really nice guy
The tire I needed replaced was not in stock and my vehicle had to be kept overnight. I was given a loaner for the interim but due to my work hours 10:30 am until 11 pm was unable to bring the car back the following day before closing. I retuned the loaner on the second day at 8 am but was still charged a day fee for the loaner for an issue that only arose because the tire I needed wasn’t in stock. Returning the loaner before the day has even begun and being charged a full day rate isn’t the best customer service policy in my opinion.
Discrepancies w/ tires conditions report and brakes conditions report.
BRAKES ARE CRUCIAL and NO EXCUSE to have green conditions for brakes on report when front brakes are not green. MORE CARE NEEDS TO BE GIVEN when giving conditions of brakes.
Also the WRONG tire was reported as needing work. THAT GOODYEAR TIRE REPORTED WAS PURCHASED FROM BOB SMITH & INSTALLED BY BOB SMITH LESS THAN 6 MONTHS AGO IF THAT'S THE TIRE YOU THINK NEEDS WORK ON...THEN GIVE ME AN EXTRA GOODYEAR & INSTALLED FREE OF CHARGE AND FIX THAT GOODYEAR YOU ALREADY INSTALLED...ALL FOR FREE
Hank never asked me to call when he found the car needed extra work and when I called this morning he was very rude and condescending.
I liked he’s customer service ????
Mr. Cabral was courteous and professional; thank you!
Greg is the best!! He is knowledgeable, caring and stays in touch with the customer to make sure they receive the best service.
I have been a dedicated Customer of Bob Smith Toyota for 25+ years, purchasing my last two cars and getting all of my Servicing done at Bob Smith - even though I do not live in the immediate area. Thank You for all of your wonderful work!!
Greg Bakalyan is a good Service Employee! It just seems that as Bob Smith moves more and more to electronic communication, through multiple emails and even while I am sitting in the Waiting Room, it is becoming more challenging to get simple, clear, and timely information.
I’m still committed to Bob Smith Toyota. However I just spent $1100+ on new tires today - with approximately an additional $1000 recommended for replacing Filters as soon as possible - which is waaaay more than I’ve ever spent on keeping my otherwise ‘in good shape’ cars running.
Greg Bakalyan knew What I Was talking About He Listened To Me And Was Real professional
I already spoke with Greg. My comment is related to declining a service that was then performed. I suspect that the website acknowledgment has a bug in it.
I responded via my phone, Safari browser, and the declined service was clearly deactivated in the screen before I submitted the form.
I was surprised to learn loaner cars are not available any longer while a care is in for service. I did appreciate the Lyft back home.
Until next time, thank you.
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