Underriner Honda Auto Repair Service

Good service

Friendly and efficient customer service!

Cheryl is great to work with so it's not a reflection on her service, but the app was down so I couldn't communicate very well. I had called and left a couple of messages to the general voice-mail but didn't receive a callback (I didnt figure I would). Then Cheryl let me know it was ready for pickup and Don was great to swing by with the shuttle. Before leaving, I tested the mirror again and it was acting up still. Then, a service member came out and had to still pop the mirror into place. The upsetting part is that if Cheryl and I didn't test it out before I left, I would have paid for and driven off with the same issue as my arrival and potentially had the mirror I just purchased pop off or have issues. It makes me wonder if it was tested or checked for quality in the first place. Overall, I have liked working with Underriner because the people are good, but the process isn't always smooth, and sometimes can be quite stressful trying to communicate during the day amidst my hectic job.

I will provide feedback to Honda.

The best experience from a dealership that I’ve had. Thank you Kyle!

James and Kyle did an excellent job

Kyle was very informative. I appreciated his professionalism and good nature.

Service rep was great????

Thanks!

Thank you

Kyle did an awesome job, very friendly, knowledgeable and a pleasure to work with.

Cheryl is GREAT! I have always had exceptional service. Perhaps hire more technicians??!

I was lost on how to get my car back in order . Cheryl was very helpful and I’m so glade I can trust in her and all of you. I hope car stays ok ! I love my old baby ! She is the best ! Thank you all for your fast help today ! Laura

Great service, thanks!

We appreciate the polite and timely service. They always get things done right.

Very very professional.

Kyle was great he got us worked. We didn’t have an appointment. He explained things very well and saw to it that our car had the attention it needed.

Kyle was outstanding in managing our service experience. He was timely with great communication regarding our vehicle and status updates. He was knowledge about the issue and patient with our questions. We really appreciated that. Thanks for a good, productive service. Lefebvres

Awesome people and great environment!

Kyle was very pleasant to work with. I also appreciated not being subjected to any high pressure sales tactics.