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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1069 reviews 61%
4 star 369 reviews 21%
3 star 41 reviews 2%
2 star 141 reviews 8%
1 star 134 reviews 8%
Review Us
Susan B.
5 out of 5
6/8/2024
Thanks for your great service.
Colton W.
5 out of 5
6/8/2024
Kyle was verry quick and proficient on getting me checked in and out. Thanks Again
Robert P.
5 out of 5
6/7/2024
Had a great experience getting my vehicles ready for summer
Thomas K.
5 out of 5
6/7/2024
Great service.Thank you for the loaner. Had to see my doctor, much appreciated.
Mark R.
5 out of 5
6/7/2024
Cheryl walked me through the process and was very easy to work with!
Ron P.
2 out of 5
6/7/2024
Price outrageously high
David W.
5 out of 5
6/6/2024
Kyle was courteous, knowledgeable, and very pleasant to deal with.
Rochele W.
5 out of 5
6/6/2024
Thank you!
Barbara H.
2 out of 5
6/6/2024
I do not want to be contacted! The work was satisfactory and the staff were professional. However, I was not told, when I brought my car in at 9 am, that it would need to be there overnight. About 4 pm, I made 3 unanswered phone calls and sent a text asking when I should pick it up. It took about 45 minutes to get a response. Fortunately, I am retired and didn't need to make transportation arrangements for work. I don't consider this terrible service and would use your company again, but I think there needs to be a bit more communication.
Michael E.
3 out of 5
6/5/2024
Kyle accurately determined the source of the noise in the dashboard of my Ridgeline.
Paul H.
5 out of 5
6/5/2024
Kyle did a great job taking care of my needs.
Angelyn M.
5 out of 5
6/5/2024
Kyle was great, very friendly.
Kenn R.
5 out of 5
6/1/2024
I really enjoy the friendly service I receive at Underriner Honda.
Sandra S.
4 out of 5
6/1/2024
Kyle explained things well and made me feel like I was important to the business. He arranged a loaner vehicle for me while my car was being serviced, which was fabulous as I care for three grandchildren and it is a busy season with school and activities. Loved that you washed my car as well!
Heidi H.
5 out of 5
5/31/2024
He is a really communicative person. Helpful and trust worthy.
Terry J.
4 out of 5
5/30/2024
My only complaint was that I had a 2:00 appointment and had to wait close to two hours…otherwise I was very impressed with your staff! I just a dealership by the sales, James was awesome and the shop staff was great! Thanks!!!
Lionel T.
5 out of 5
5/30/2024
Kyle was friendly, professional and accurate about his assessment. Very pleased with the service.
Lyle G.
5 out of 5
5/30/2024
Excellent service
Mark S.
5 out of 5
5/30/2024
She worked well even tho short staffed.
Stephanie G.
2 out of 5
5/30/2024
I could never get a hold of anyone in the service department this morning. I called three different times was transferred each time over and over again. I left a message twice. I know they’re busy, but it’s frustrating when you can’t get a hold of somebody just to get an update on your vehicle to see if it is done and possibly just sitting there. I am not sure where the answering service department is located, but I am wondering if they could just walk over there and ask. How far it is? but it was very, very frustrating. They of course were doing there best but I have never ever had this experience in the 14 years I have been coming to Honda service. I never was called back until I got a text message that my car was done at 2pm and then about an hour later I got a phone call telling me it was done.

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