Kyle was very customer friendly.
Thank you. I had a pleasant experience.
Thanks for the great service!
Jesse K
Easy checkin, clear estimate of work and results explained very well. Happy with the service
The problem I brought the truck in for is not fixed. The problem can’t be replicated I’m told but it clearly isn’t fixed.
Great customer service from beginning to end and friendly and made a personal connection. Thank you!
Cheryl is wonderful. She has been so kind to me.
Kyle was less than satisfactory. He treated me with much disrespect and narcissism. He also lied to me multiple times about my car and tried to get me to pay $2,000 for parts when a part that is out with a safety recall causes the exact same symptoms. He also told me that they kindly replaced a fuel injector in my car. When given said "bad fuel injector" back, I found they had a spark plug in a fuel injector bag.
Yes, I was very appreciative on quick appointment scheduling online and return of my vehicle when finished.
Kyle demonstrates an exceptional level of professionalism and expertise as a service advisor. His extensive knowledge and amiable demeanor make every interaction a positive experience. Kyle's commitment to efficiency ensures timely completion of vehicle services. I wholeheartedly endorse Kyle's services to both acquaintances and family members, confident they will receive top-tier assistance
Thank you folks so much! Having a loaner vehicle was so helpful. You folks are great!!
As I told my service advisor, I worked for American Honda for 30 years and auto logistics and I’ve been in hundreds of dealerships Honda dealerships. And that’s why I always take my Honda to a Honda dealership certified technicians are the best service advisors are the best and you always get treated like you’re somebody important. So keep up the great job.
I originally took my car in for an AC refresher. My AC is still not working and I wasn’t informed on their being anything wrong for it not to work.
Everything else was very informative and the person who helped check me out was very helpful in explaining some of the things on the multi point inspection list.
Kyle and everybody was great at Underriner! Love the txt message service that notified me when my vehicle was done and also Kyle called too
Kyle was very good to work with. He was kind and did his job professionally. Thanks Kyle
Computers weren't working and wouldn't accept payment; eventually, form for manual entry was completed. Everything else was great.
Everything was great except for this being the 2nd time my dash settings were not done/complete. I live 45 minutes away and so I have to drive back again to get this taken care of. My gas, time and inconvenience is not quality service and it is very frustrating. I should have checked before I left, but really, should I have to do that? The 1st time, I did not complain and drove back and got it taken care of,because , things happen, but twice . . . is a trend in the making. We love all the Hondas we've owned as well as my grown children's families owning, but service is a big piece of the experience.
Cheryl and the team at Honda are so amazing and helpful! I bring my car here because this is the original place I bought the car and I am usually very pleased with my experience!
I was very satisfied with my service. Kyle told me what they would do & he called me with the results. Everything worked well.
Scott and Cheryl went way out of their way to assist me. Excellent service !
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