I had an appointment to get new fuel injectors in my car at 43,000 miles and a rear camera was ordered for me (a recall). When I got the fuel injectors, they said I couldn’t have the rear camera because they gave it to another customer. I was really annoyed as I have to drive 3 hours to get to Billings and then 3 hours back and that was my second trip to get my car fixed for something I didn’t do it. Not happy!
We brought my 2015 Volvo in for service on the heater and the tailgate last November (2024). Underriner serviced and diagnosed the problem with the heater and ordered the part to be delivered 2 to 3 weeks later. After two weeks had gone by we had heard nothing, so we called to check in. They had forgotten to order the part needed so they needed 2 to 3 more weeks. They called us at the end of December to fix the issue, we took it the next day and by 4 o’clock the following evening had not heard back, so we stopped down to the dealership and they informed us that they had misdiagnosed the problem and would need to order a new heater core, which would take another 2 to 3 weeks. We received a phone call on February 13 that the parts had arrived. We took it in on February 14, and they called at 5:30 PM to tell us it was ready. Jackson was wonderful by offering to come in on a day off to give us the car Saturday, February 15. I love my Volvo, but hesitate to buy another one based on the service we received this winter during -20° temperatures.
Very efficient…no time wasted…battery ordered and installed the next day!
Courtesy car ride was a plus and the car wash was an added bonus!!
Amazing service, friendly and knowledgeable the service department goes above and beyond. I will not take all of my vehicles anywhere else and will continue to buy from underriner
Our elders said you were efficient and treated them very well. Thank you.
Jackson is fantastic. Give him a raise :)
She was efficient and respectful.
I had the vehicle in on 1/10/25. I called six weeks later about the parts because I had not been contacted. I was told the parts never got ordered and they would try and overnight the part. Then another 10 days went by and I called again. The parts were in and I never received a call to get an appointment. All I can say is I was very disappointed in the service.
Very good and thoughtful. All the staff was nice.
I was greeted right away And my vehicle was diagnosed and fixed in under an hour, much to my relief. Great service.
The tech was awesome, I was completely satisfied thank you very much.
The Team was able to locate the correct repair part for the air bag system. Thanks.
My car was in for a safety recall. I made the appointment because when I initially called the parts weren't in stock. I was surprised when I dropped off my car and hours later was called to say that I needed to bring it back another time because they needed to order the parts. I was given a laundry list of maintenance suggestions though to take care of sooner than later. The service writer was pleasant and the courtesy van driver Pete was a wonderful chauffeur and great conversationalist. I received a call from Underriner today, so there is no need for a follow up call.
The team was able to find the right part for the air bag system repair. Thanks.
Next time I would like it if y’all remove the paper on the floor and the plastic on the seat before I drive, so I don’t have to figure out where to throw it away
She was great, so helpful and pleasant!
Jackson has been wonderful! you guys had to talk to Volvo engineers to figure out how to fix our car it took several months to get the part in and by then we had moved to superior Montana, which is over six hours away, but because Jackson kept in contact with us and updated us and called us several times to assure us that he was on top of it. We drove that far to get our car fixed and he has been so good with us!
Service was outstanding, kept me updated
on progress, and staff was friendly/ courteous. Thank you.
Bonnie was amazing! Professional, personable. She knew exactly what was going on and kept me in the loop! She should get 10 extra credit points!
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