Underriner Motors Auto Repair Service

Bonnie is tremendous. She was professional, polite and cheerful.

Your body shop employees are the BEST

Bonnie is great at her job. She wants to do a good job for her customers. Her follow up is good and she gets back to you in a Timely manner

Very friendly

No comment. They always do a great job.

Bonnie was competent and helpful

Happy to give feedback

Jackson was awesome! We were waiting on a part and he kept me updated and got me scheduled to get the work done.

Thanks.

Bonnie answered all our questions and went above and beyond to help us. She made us feel comfortable throughout the experience, and is exceptional at her job.

Great communication. Friendly demeanor.

Great experience great service

Just did a great job.. Answered all my questions.. Things went smoothly..

Jackson always is friendly and straightforward. I appreciate him. I always feel comfortable when he helps me with my questions and issues.

Bonnie was very helpful and kind.

BONNIE WAS ABSOLUTELY AMAZING !! FROM OUR FIRST VISIT TO CHECK ON GETTING THE WORK DONE / HER FOLLOW UP LETTING US KNOW Y'ALL COULD DO IT FOR US -- BONNIE'S COMMUNICATION REGARDING OUR "OUT OF THE ORDINARY" REPAIR - ( INCLUDING ON THE DAY OF THE REPAIR ) WERE STELLAR !! HER PROFESSIONALISM MADE US REALLY ENJOY OUR UNDERRINER EXPERIENCE - BONNIE BRUNKO AND THE TECHNICIAN PERFORMING THE WORK ARE GREAT REPRESENTATIVES FOR YOUR BUSINESS --WE WILL HAVE NO PROBLEM RECOMMENDING UNDERRINER MOTORS IN THE FUTURE -- SO REFRESHING TO HAVE OLD-FASHIONED GOOD SERVICE THESE DAYS !! THANK YOU FOR THE OPPORTUNITY TO EXPRESS OUR FEELINGS ABOUT THE EXPERIENCE DAVE & CYNDY WINDERS

Staff could not pull up my car correctly. I have a major warranty package with my. BRAND NEW 2023 ELANTRA.! I drove from Lewis in 24th St. down to the shop only to have a snotty receptionist who has no customer service skills informed me that my car is actually used and I don’t get any service. Dumb **** it was a **** buy on site brand new with cash. The idiot behind the counter informed of your scamming!! The idiot behind the desk that they sell the new cars to the service department and then get the cars back so they are no longer new and don’t have a warranty you motherfucking scumbags. If I would’ve known how much **** I would’ve gone through with under Reiner motors I wouldn’t considered a Hyundai. I wasted a whole day due to your stupidity. What can we do to make this situation right because you **** up! My brand new 2023 ELANTRA needs service. I paid good money for that goddamn warranty. Only need to have it be denied by a **** secretary who can’t look up a car properly. This is one of the worst examples of customer service I’ve ever been through. But considering this is a bot form and your customer service skills are **** terrible. I know you won’t reach back out to me. This is just a form so customers can feel like they’re doing something. You’re **** lazy horrible customer service skills won’t even bother reading this post.. Chris H (2023 NEW ELANTRA)

Have already mentioned issues, no answers, I assume Underriner motors is not interested. Thank you.

I already emailed Mike and he has responded. No need to call. It has nothing to do with Jackson. He was very cordial and helpful. I simply wasn't able to get a recall service done for the second year in a row. I live in Bozeman, so we will have one more try next year at my year 3 (last) warranty service. Hope third time is the charm. Thank you!

I made an appointment using the Volvo app, but your team had no record of my appointment. Bonnie did an outstanding job to make the best of the situation and she should be commended.