I mentioned that I wanted the air filter and cabin filter changed because I’ve had the car a year and a half and they’ve never been done. Was assured they would show me and ask if I wanted them changed. Never received a text or anyone showing me anything. Also asked to have tires rotated since they have never been done and I’m at 15,000 miles. Again was told it was part of my service today. Paper I received said tires were rotated but they clearly weren’t because I slipped into a curb with the right front tire and rim has a mark on it and it’s still in the same location
Also I can’t ever reach the service department to schedule anything and never receive calls back after I leave a message. I’m very disappointed in the lack of service and communication from the service department. This is the second time I’ve had a very poor experience in my last 2 visits. The only way I can seem to get anything communicated properly is and have somewhat of a postive experience is my sales rep Tammi who has always been amazing. Please let me know how you plan on making things right and going back to better customer service and doing simply what the customer asks to be completed. Guess we’ll see if these surveys make a difference. Appreciate your time!
Bonnie was great and I made a decision about my car based on her information
Bonnie is awesome! She goes above and beyond for her customers. She needs a pay raise and makes the entire service process so easy to navigate! Your company is blessed to have her as an employee.
Jackson is an asset and good for your PR. He is light hearted and easy going while doing his job. I just like him.
We were greeted promptly and reviewed our appointment needs. The car was thoroughly checked. Although they did not find any regularities, our car was taken care of thoroughly. We were greeted with the same friendliness and knowledgeable manner as when we first drove into the dealership.
BONNIE WAS VERY COURTEOUS AND EFFICIENT.
I drove from Bozeman for the first oil change on my 2024 Hyundai SantaFe Calligraphy Hybrid. I dropped my car off about 15 minutes early for a 2:00PM appointment. Went for a walk until about 2:40PM and returned to see my car had not even begun service. Finally got out the door at 3:30. I know your time is valuable, so is mine. This type of delay is unacceptable. Its highly unlikely that I’ll be returning to your facility for any future needs.
I’m always And professionalism by the staff
Very easy to work with.
Thanks
I’m very happy with the service I received. The young woman, who was the one that actually helped me, was extremely knowledgeable and professional. Interacting with her was pleasant and to the point. I’m extra impressed that she walked me out to my vehicle, and even made a point to remove all the protective items the techs had used to keep my car clean. In the future, I will continue to Underriner Hyundai for my service needs.
Your service reps are very nice and helpful.
He is always polite and great at communicating with me. I appreciate his help and service and I'm so thankful VW is now at Underriner!
The vibration is worse than before. I went for a vibration in the front passenger side. Not when breaking. Just driving. Now my front end vibrates worse but not only that when breaking it shimmers. It was not doing that before. I took it to you. I took it to you to be fixed properly. The breaks and rotars were replaced a year ago. You also did other bearing and axle work after that. Just not sure what to think now. I was hoping to get the car back to the VW mechanics. Sorry for the not good report.
Tire pressure sensors were not hooked up
No complaints about friendly customer service, but had to ask for shop to do a hard reset in the morning and then when I picked up vehicle the problems I had experienced were still there. I ended up doing a reboot of the system and was able to drive it home. Disappointed this may have been overlooked while vehicle was in shop. No way to know as Volvo has not really fixed the problem where blinkers and audio go dark.
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