The got my vehicle in for service fast and fixed up.
As always I am taken care of.
I had an appointment for 2 pm, but the car sat for almost an hour before being taken back and looked at. Also, the repair estimate of $4300 seems exorbitant for a headlight.
Had an appointment @ 1:00pm for an oil change & tire swap/rotation, so with that about 1 1/2 maybe 2, that was not the case 3+ hours with no communication what so ever, I was told that they were waiting on a filter, (great how about communication to the customer) & the info didn’t even come from the mechanic or the service desk, it came from Paul in sales because he was wondering what was taking so also. So that showed up, I guess when they went to start my car, a hose or clamp was pinched, not on something, so oil got all the F** over , so I had to wait for that to be cleaned up, I also ask for the car to have a car wash but after the oil mess they had to wash it, & it was hand washed so I appreciated that, but that’s not the point, my point is my last service was comped because the crew can not follow basic instructions. They need some sort of check list or a better system for doing the work that ppl ask for & not forgetting anything, I need something crazy from another customer while waiting
Bonnie is the best she went above and beyond very happy with you service dept
My tires were deflated to 31 on my car. My auto headlights had been turned off so I didn't realize i was driving at night with no headlight. My seat was reset to another position.
The work on the car seems to be completed, since i have not noticed any leaking. I am satisfied with that. I appreciated the car being washed.
Bonnie provided timely updates and demonstrated a feature of my Tiguan that I didn't understand. Thank you.
Thanks for taking care of my vehicle and in spite of issues you were able to get the needed repair completed.
Bonnie is a very polite, knowledgable, and attractive Service Advisor. I enjoy working with her. She deserves a raise!!!
Randy K
Help with replacing the light bulbs at the end of the day was great, we had trouble turning the lights on aut came back to Underringer’s big windows to see the reflection of the lights in them thank you so much !
I wish the factory warranty had been discovered before the diagnosis.Bonnie was gracious enough to drop it to $100. I still feel since I purchased the car and warranty at Honda, I shouldn't of had to pay anything before having to go to KIA for the factory warranty.
I always love Hyundai! Great customer service and they always treat me so well. Highly recommend.
Jackson is personable, helpful, knowledgeable and attentive. He always makes us feel like he cares.
Work was completed while I waited. I was pleased that the work was completed sooner than I expected.
I have had continued great service from Bonnie. My car is old, and I appreciate that I am treated as if I have an expensive new one! Bonnie never fails to help with her knowledge and friendly, courteous assistance.
He’s a very competent and very friendly Volvo service technician. I feel very safe and comfortable having my car evaluated by him.
Very helpful people and always ready to answer questions.
Bonnie was very helpful. Clearly informed me about everything that was listed before, durring, and after my visits.
The online scheduling program is not synced to the Underrinner scheduling program. When I arrived for my appointment, Underinner did not have anything on their books about my appointment. They asked me what service I was supposed to have and I told them I was responding to an email I received. The email said my car was due for service. I would think the two programs should be synced. It would save a lot of time and confusion. Luckily they had time to do the service and i didn’t have to reschedule.
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