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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1127 reviews 67%
4 star 353 reviews 21%
3 star 51 reviews 3%
2 star 73 reviews 4%
1 star 77 reviews 5%
Review Us
Christopher S.
5 out of 5
2/23/2024
Excellent service
Michael B.
4 out of 5
2/23/2024
Work was completed as promised.
Julie H.
5 out of 5
2/23/2024
I came in with a serious problem and your team Lyndsey and Ryan fixed my problem quickly. Thank you very much!
Joan T.
5 out of 5
2/22/2024
Always pleasant service!
Robert M.
4 out of 5
2/21/2024
WE LOVE OUR TOYOTA AND EVERYTHING THAT GOOES WITH IT.AND WITH THE KARI TEAM.
Larry T.
2 out of 5
2/21/2024
On the one hand it was done very quickly compared to other places and the other is I’m used to seeing how much tire tread is left and how much brake pad (you know, get some warning before my pads cut into the rotors and ruin them)
Leah B.
2 out of 5
2/21/2024
I dropped my car off on Monday morning at 830 for a 1030 appointment after bringing my car in the week prior… I was told a part needed to be ordered. Brett called me at 1100 to say that the part was never ordered. He never said,” I am sorry for the confusion or the inconvenience.” I am not someone that demands an apology, however, when there is a mistake made and I am paying for a service I think an apology could be expressed. The shuttle that I had scheduled to be picked up at 1130 came at 1230. When I returned and was given my keys Brett said we should have that ready for you tomorrow morning… no apology. I arrived at the shop this morning around 9am. I sat at the door while 5 employees chatted back and forth and was not greeted, this is not uncommon in the Toyota Service department, after a minute or 2 Brett said hi… and then continued to chat with the group of employees. A gentleman left and then returned and continued to chat with Brett… after he left again I was greeted. I would give my experience a 2 out of 10.
Mike B.
5 out of 5
2/21/2024
Fast, friendly and professional service.
Loren T.
5 out of 5
2/21/2024
Always great
Lonnie N.
5 out of 5
2/21/2024
Very professional and made sure that I was getting what I wanted
Joseph L.
5 out of 5
2/21/2024
Great service everytime.
Afton S.
2 out of 5
2/19/2024
The man was extremely rude at the service counter. After spending over 40K on a vehicle one would think the customer service would be better. I hope to never encounter that man again, in fact for service work I will just take my 4Runner to Duluth.
Richard L.
3 out of 5
2/16/2024
Please provide me with a printed copy of the inspection data, e.g., tire wear & pressure, brake wear, etc.
Kathie J.
5 out of 5
2/16/2024
I want to express how happy with the service and the wonderful work that was done on my vehicle. Thanks to everyone who helped.
Dean S.
5 out of 5
2/16/2024
Great job
Sherreen O.
5 out of 5
2/16/2024
Thank you for getting me in so quickly with an appointment and fixing the problem so fast also. I always appreciate your promo and excellent service on my Rav 4.
Jerry H.
1 out of 5
2/15/2024
We requested an oil change, it wasn’t done? I don’t want to wait till 20k miles for an oil change!
Geraldine N.
5 out of 5
2/14/2024
Quick and efficient. Thank you
Leroy Y.
2 out of 5
2/14/2024
Nothing changed
Lonnie N.
5 out of 5
2/14/2024
Very professional and easy to understand

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