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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1106 reviews 67%
4 star 349 reviews 21%
3 star 51 reviews 3%
2 star 72 reviews 4%
1 star 77 reviews 5%
Review Us
Susan S.
5 out of 5
4/29/2026
Ryan is so great to work with. He is extremely helpful.
Jeffery O.
5 out of 5
4/29/2026
Everything was very good. The service was also very good.
Joe M.
4 out of 5
4/29/2026
Excellent Service and Staff
Josh C.
5 out of 5
4/28/2026
Great service
Daniel P.
5 out of 5
4/26/2026
Keeping myself and my Tacoma on the road greatly appreciated...
Christopher C.
5 out of 5
4/23/2026
I congratulate Kari Toyota on the very helpful and knowledgeable staff with whom I interacted regarding my Sienna alignment and other service questions. Brett, Ryan and Steve were all amazing! Thank you Christopher C
Jack S.
3 out of 5
4/23/2026
As I said to Ryan, the reason for my trouble was leaving my key fob in my vehicle in my garage. The problem as I see it lies with not being told this when I bought the truck….seriously? who reads the owners manual cover to cover? This is a problem with Toyota not a service department or salesperson
Thomas S.
4 out of 5
4/22/2026
You
Mike K.
5 out of 5
4/22/2026
The service was thorough and explained completely. Kari staff are always so helpful, patient and respectful!
Steven W.
5 out of 5
4/21/2026
Ryan is truly an amazing asset to your team. His enthusiasm is contagious. He goes the extra mile consistently. His knowledge is commendable. An extremely valuable employee that you would be hard put to replace. Thank you for a great experience. Steve Wisneski
Thomas D.
5 out of 5
4/18/2026
Very friendly and helpful service. Thanks.
Mary L.
4 out of 5
4/18/2026
This was the first time I’ve ever had work done on my car as a young woman where I haven’t felt uncomfortable, pushed to buy any product or service I didn’t need, and left feeling like I had an honest experience with quality service to my car. I really appreciate that!
John D.
4 out of 5
4/18/2026
The warranty work started on time as scheduled and was completed in a timely manner. Only drove like ten miles so far, but all is good! Thanks…
Julie O.
5 out of 5
4/17/2026
Always enjoy visiting Kari
Curtis W.
5 out of 5
4/17/2026
They got me in when they were booked and fixed the problem very quickly. Happy!
Daniel P.
4 out of 5
4/17/2026
Ryan was very pleasant, he had good eye contact while answering our questions or concerns. He explained things well in a way we could understand. Firm hand shake, has good people skills, very personable. We feel Ryan is a definite asset to your company, Kari Toyota. (Maybe he should be in line for a pay increase??) ????????
KENNETH S.
5 out of 5
4/17/2026
Great job
Kevin B.
5 out of 5
4/16/2026
Ryan was very kind and thoughtful during my visits. He was very professional, and I appreciated his help. Kevin
Brenee W.
5 out of 5
4/16/2026
Always a great experience working with Brett, Ryan, and the back of house team. Shout out to K. Smith, Steve, and techs! :)
Anna C.
2 out of 5
4/16/2026
The app needs to match actual costs. I went in to this appointment knowing it would cost $1000 but then I show up and I’m told it will be more. Then I approve a few additional costs and the app states $1300 when the bill was actually $2300. I will say management made it right by bringing the cost down a little bit it was still much more than the $1300 I was seeing and approving online.

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