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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1721 reviews 65%
4 star 579 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 152 reviews 6%
Review Us
Charles T.
4 out of 5
7/24/2025
Im very unhappy about choosing a honda. Its given me problems and its just not as nice as other hybrids at the same price point. The service team is great tho so at least I'll have good people fixing all the stuff that breaks
Victoria D.
2 out of 5
7/24/2025
I was rushed in and out upon dropping off and picking up my vehicle. I did not have an opportunity to ask for clarification or gain further service recommendations. The problem I sought repairs for is not fixed at all and I feel like I wasted $85. This was my first impression of the service at Kokomo Auto World and I am very let down. I was hopeful for a solution to my persistent auto issues and just feel more stressed and like I’m throwing more money. I unfortunately am not satisfied with my experience and it is highly unlikely I will return.
P
5 out of 5
7/24/2025
Great service! Thank you!
Emily B.
5 out of 5
7/24/2025
Excellent service representative. Answered all my questions. Very friendly
Austin M.
4 out of 5
7/24/2025
A little bit of a wait before anyone checked me in, but the service process went smoothly. Lobby was clean, refreshments were pleasant and fully stocked. Kids had fun in the play area. Check out prices was super smooth. I love the new DMS. Upon returning to car. Air breather on the air filter was left loose when reattaching the air box- car had a check engine light and rough idle when first started. Not a big deal, just slow down . Easy mistake. Other thing I noticed was the backing from the oil change sticker was left in the cup holder. Again not a big deal, it’s just paper. I’m a technician and have worked here before. It’s an easy mistake to make. Everything else was fantastic. Overall happy visit! Would have done it myself but am currently recovering from surgery. Thank you KAW!
Loretta L.
4 out of 5
7/23/2025
She did a great job. The problem was remedied in a timely manner.
Susan A.
5 out of 5
7/23/2025
I always get great service and everyone is always helpful.
Mark S.
5 out of 5
7/23/2025
Very pleased with the service, Jessica kept me well informed about the work being and changes that came up that would delay being finished by Monday. Great customer service, will continue to use Kokomo Toyota.
William H.
5 out of 5
7/23/2025
Always. A pleasure to work with Kokomo auto world. Thank you
Daniel S.
5 out of 5
7/23/2025
Very nice guy, very helpful, great attitude.
Jay M.
5 out of 5
7/22/2025
Great service today.
William T.
3 out of 5
7/19/2025
We thought that free oil changes were throughout the 36K mile warranty. Found out it is only 24K miles for free oil changes. Had to pay $80 some for oil change and tire rotation. Jessica did give me my military discount of 10. %.
Linda J.
4 out of 5
7/19/2025
The final bill came out to over $100 more than the estimate. I appreciate how they worked to get the total down to comply with the estimate. It took a little while, but they were persistent and managed to do it. I like working with people who keep their word. Good job, guys!
Valerie B.
4 out of 5
7/18/2025
I did not know what to expect this morning or if I would even be able to get the car in to be serviced; but I was told there were openings. Jessica kept me up to date and provided great service. I appreciate the great service at Kokomo Auto World.
Jenny H.
4 out of 5
7/18/2025
I expect excellent service. Thank you for not disappointing me!
Gary T.
5 out of 5
7/18/2025
Trey did a nice job explaining all work done. Would also like to compliment the shuttle driver. He was very polite and friendly
Tanya B.
5 out of 5
7/18/2025
Always a good experience at Kokomo auto world! Trey is knowledgeable and helpful.
Robin R.
5 out of 5
7/18/2025
I am very pleased with my experience at Kokomo Auto World and I am very happy with the experience with Jessica Koon and Brian Coleman. They both made the process smooth and easy. Thank you!!!
Rick B.
5 out of 5
7/18/2025
You are so welcome
Terra N.
5 out of 5
7/17/2025
Trey made the whole process so easy and answered all my questions. He truly provided excellent customer service. Thank you, Trey!!

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