Kokomo Toyota Auto Repair Service

Everything was good.

Anthony was great the service manager was Terrible and told me to go somewhere else when confronted about destroying my heat shield!

My biggest struggle with the process was the lack of communication while my car was there. When I would call I’d be told one thing then later be told another.

Everyone was friendly, polite, and efficient.

Great team.

Trey was professional, helpful and communicative during my visit today. I look forward to working with him with any further work that needs to be done.

Anthony went above and beyond taking one of us to an appointment when our service appointment ran overtime. My car was serviced well and customer service was amazing!

Technician used an impact or power drill to tighten the screws on the engine air filter housing. Screws are stripped and some have the heads broken off with the rest of the bolt still in the slot.

Super nice guy!

Great service…great people…great experience! Thanks ????

Customer friendly service

Thanks

Friendly, helpful and professional

I had best service experience in my life. Thanks to Jacob and the team!

Quality service

While everything was much better than my last appointment and I am very satisfied, I was thinking it would be nice if my vehicle (and everyone’s vehicle) could be run through your car wash. That’s all really. Loved the texting of updates and pics of parts needing replaced and info on my tires and brakes. It’s trivial I know, but just thought I’d say it. 4.5 stars. Thanks!

Thank you

I wouldn't take my car anywhere else but Kokomo Auto world. They have serviced my cars for over 20yrs. I purchased 3 Honda civics from Kokomo auto world. And loved all of them.

Unfortunately, we waited far too long for a standard oil change and tire rotation. What should have been no longer than 55 minutes, was over a two hour wait. We have no clue who Anthony White is. Our appointment was at 1:15 pm we checked in 15 minutes early. We saw many customers come and go after us, yet we were still there waiting. After over an hour and thirty minutes, my husband went to check on our vehicle. It was no where to be seen in the service area. He inquired what the status was and all the service advisors seemed to not know anything. It took an additional ten minutes for them to figure out what the issue was. Some how the vehicle was pulled outside the bay and forgot about. My husband and I were surprised with such a small dealership and service department how something could slip through the cracks. The gentleman who checked us out offered us a free oil change, but to be honest we’d never come back to have it serviced at your establishment. We have six children that attend three different schools. Had it not been MLK Day and schools were not in session, it would have put us in a bind. When we pick up at one school at 3 and the next 3:50. When I scheduled the appointment I inquired how long it would take and I was told no more than 55 minutes. I never expected to wait over double that amount of time. It was very disappointing knowing we purchased the vehicle over a hour from home, due to the lack of inventory locally, and now can’t even have service preformed in a timely manor either. You guys need to do better. People from Hamilton County are moving this way and we have higher expectations. The service department needs to do better period.

The people were great, but the situation was unacceptable. For more info, ask your service department.