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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1777 reviews 68%
4 star 561 reviews 21%
3 star 59 reviews 2%
2 star 110 reviews 4%
1 star 125 reviews 5%
Review Us
Paula B.
5 out of 5
10/25/2024
Excellent service
Pete D.
5 out of 5
10/25/2024
Staff is very knowledgeable and nice.
D N.
1 out of 5
10/25/2024
I had a scheduled appointment at 8 AM. When I arrived back an hour and a half later my vehicle still wasn’t being worked on. I was told it would be another two hours. I took my truck back clearly you are too busy for me so I scheduled with my local mechanic, who is taking care of my truck. You won’t have to worry about servicing my vehicle unless it needs warranty work.
Dennis M.
5 out of 5
10/24/2024
Job well done
Ronald W.
2 out of 5
10/24/2024
Not sure why it takes over a hour for a sticker . Then had to wait for cabin filter to be changed . This may have been sped up if instead of a message service person came out and asked me if I wanted it done . Derek's customer skills are very weak.
Gerry M.
5 out of 5
10/23/2024
Great service and assistance addressing options!
Timothy E.
5 out of 5
10/23/2024
Good folks to work with.
Katherine M.
4 out of 5
10/23/2024
Happy to give Alderman’s a great review.
Julie G.
5 out of 5
10/23/2024
Derek was great with helping us with both of our vehicles getting the registration, repairs, saving money, and keeping us updated on progress.
Sandra B.
5 out of 5
10/23/2024
Staff was welcoming and efficient. Thank you!
Walter F.
5 out of 5
10/22/2024
Derek was friendly and professional. The service was completed in an efficient and timely manner.
Shawna B.
5 out of 5
10/22/2024
Satisfied, as always, with the service department at Alderman’s!
Donna L.
5 out of 5
10/21/2024
Lisa was extremely helpful and detailed.
Lucia F.
5 out of 5
10/21/2024
Great service.
Robert G.
4 out of 5
10/21/2024
The only place I take my truck to for service!
Joel D.
5 out of 5
10/20/2024
Prompt and thorough service. Thanks
Brian S.
5 out of 5
10/19/2024
Lisa always takes excellent care of”me and my RAV4”!!!!
Jennifer M.
2 out of 5
10/19/2024
He approached me and told me that my car needed a service, and said that it was not in the service record. I to him that the car had that service and its in the records. He looked at the record briefly and said he couldn't find it. I bought the car used, and told him I know and have the service record, and the rear diff was done. He looked again and found it, and said I was right, it doesn't need rear diff. He didn't apologize, and moved on as if he hadn't made a mistake. He's a good employee, I can tell. But it came off to me as trying to upsell me a service I didn't need If I hadn't known my service history, he would have sold me a service that had already been done. Its better to apologize, then let me think he wasn't thorough in reviewing care service history and wanting to upsell. I think the service was good, just don't want inaccuracy to cost me time and money. It matters where I take my car.
Stephen W.
5 out of 5
10/19/2024
Lisa provided excellent care and service today. Great communication. Thank you!
Charles P.
5 out of 5
10/18/2024
Happy with the work

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