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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1777 reviews 68%
4 star 561 reviews 21%
3 star 59 reviews 2%
2 star 110 reviews 4%
1 star 125 reviews 5%
Review Us
Brett M.
5 out of 5
10/18/2024
Excellent, prompt, honest service!
Theresa-James F.
4 out of 5
10/17/2024
Derek helped me and provided the information I needed.
Caroline T.
4 out of 5
10/17/2024
Thank you Lisa for your outstanding service. And thanks to the team for finding the issues and repairing them properly and promptly! Warm greetings, Caroline
Nina M.
5 out of 5
10/17/2024
Job well done!
Larry C.
4 out of 5
10/17/2024
Just an oil change and quote for some additional service. It was done in a timely manner and Zeb courteous and helpful as always.
Ryota H.
4 out of 5
10/17/2024
I really appreciate his professional attitude. Honestly, I had pretty bad customer service from different Toyota so I started to take care of my car by myself. I have another car and it is more difficult to do maintenance by myself. I will bring the car to receive service next time. Thank you so much for all your help.
Louise S.
5 out of 5
10/17/2024
Everything was perfect
Lorraine B.
5 out of 5
10/17/2024
Courtesy. Quick service.
Deborah S.
4 out of 5
10/16/2024
Zeb was absolutely amazing! I tried to leave a review, but wasn’t able to get it to go through. He was knowledgeable, courteous, and patiently explained what needed to be done to my vehicle. He is an excellent Service Advisor, and he provided excellent customer service. Well done! Five stars for Zeb!! ??????????
Don B.
4 out of 5
10/16/2024
The service at Alderman’s Toyota is superb. Colby was attentive to my concerns and my vehicle was serviced promptly and correctly.
Jane S.
5 out of 5
10/16/2024
The work was done quickly, and everyone was very friendly.
Mildred S.
5 out of 5
10/16/2024
Did an excellent job. Excellent communicater
Harley C.
5 out of 5
10/16/2024
I appreciate Mr. Washburn’s explanation of the analysis and repair needed, and for being knowledgeable and pleasant.
Wendy F.
5 out of 5
10/16/2024
Everyone was very polite and helpful.
Matthew B.
5 out of 5
10/15/2024
Thanks !
Susan L.
5 out of 5
10/15/2024
Derek was very helpful !
David B.
5 out of 5
10/15/2024
Your team did far more than I expected. Thank you
Lisa K.
3 out of 5
10/15/2024
Thank you. Two items for your consideration 1. I received my appointment reminder text 10 minutes after I checked in. Obviously I did not need to reschedule and any reminder would have been helpful in advance of the appointment. 2. On the mechanic inspection sheet the tire rotation was not checked. I inquired and was assured that the tires were rotated and the tech forgot to check that box. This is far more important than some of the other items and should be documented in the service sheet.
Jon R.
5 out of 5
10/15/2024
Lisa was totally professional, competent and courteous.
Alis H.
5 out of 5
10/15/2024
Really want to thank Derek, in service dept. ,for his care.

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