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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1767 reviews 67%
4 star 559 reviews 21%
3 star 59 reviews 2%
2 star 109 reviews 4%
1 star 125 reviews 5%
Review Us
Salvatore M.
5 out of 5
7/25/2025
Excellent service
Heather A.
2 out of 5
7/25/2025
I’m confused at why my paperwork states an oil change when the staff member told me they didn’t change the oil as they do not do it until 10,000 miles I drove over an hour and 45 minutes from my home because I wanted an oil change. In another topic not related to service I had to speak with the title person personally even though my husband contacted her many weeks ago to ask where our refund that was lumped into the loan as we live in NH not VT she was far from pleasant. I have purchased many vehicles in my life time and this was a first for me with the new laws about registration when you purchase a vehicle in VT and live in NH. I will have to purchase my vehicle in NH due to this experience. The service gentleman was very kind and helpful the title clerk not so much. Just wanted to make you aware of the matter for any future nh residents that may purchase a vehicle from you. Thank you for your time reading my response. On a side note I did get a check today for the difference which was greatly appreciated.
David C.
3 out of 5
7/25/2025
Sam was great, I apparently had the wrong day and he fit me in anyway, and I had the car back in less than an hour! It was my 5000 mile on the new Signia.
Catherine F.
5 out of 5
7/25/2025
Thanks
Jenni B.
5 out of 5
7/25/2025
Always excellent service!
Susan T.
5 out of 5
7/25/2025
Your service team is consistently courteous and professional, and I trust their competence.
David K.
4 out of 5
7/24/2025
Appreciate the quick service and not trying to upsell me on optional service. Greatly appreciate being able to sit in lobby in peace to work without having new sales staff hassling me about trade in or buying new vehicle during service appointments like the Toyota dealerships in Texas have consistently done in the past.
Evelyn P.
5 out of 5
7/24/2025
Even though I wasn’t in her computer she was very professional and kept a positive attitude! Thank you Lisa!
Don B.
4 out of 5
7/24/2025
Aldermen’s service department is amazing. The service writers are courteous and competent. I had an oil change, tire rotation and inspection that was done in an hour and a half. I was given the results of my vehicle inspection. The cost of all this was what independent mechanics would charge. I would not consider taking my Toyota Corolla anywhere else!
Ryan S.
5 out of 5
7/24/2025
Zeb was great! Appreciate the prompt, honest, and friendly service. Thank you!
Michael M.
5 out of 5
7/23/2025
Very pleased with spot on service and friendly customer support for our needs, professional work, you are a pleasure to work with
Mary M.
5 out of 5
7/23/2025
Quick service and great communication from Zach. He’s top shelf.
Frederick R.
5 out of 5
7/23/2025
I can't imagine taking my vehicle anywhere else, orher than Alderman's, for service. I have been coming to Alderman's for twelve years, and I have always been 100% satisfied.
Anjantte L.
5 out of 5
7/23/2025
Zeb is awesome! He’s always so attentive, professional, and caring. We love bringing all our vehicles to Alderman’s. We trust the work done there more than any other place we’ve been. Thank you!
Brandy B.
5 out of 5
7/23/2025
I have always received amazing customer service at Alderman’s and my recent experience with Derek was no exception. Derek was courteous, helpful and beyond accommodating when I dropped off my vehicle.
Robert L.
4 out of 5
7/23/2025
I just submitted a comment about how much we like Alderman’s service. My husband and I each own Tundras as our personal vehicles (8 cyl-570 engines) and love them. We take long cross country and Alaska camping trips and fell confident in the reliability of our trucks and the great service we receive from your service department. They have been responsive to us even when we ask for advice many miles from home. They provide the best service we have ever had. Thank you, Gina and Bob LeClair
Brian S.
5 out of 5
7/23/2025
Sam for a “newbie“ on the job - did a fine job checking me in. He was polite and helpful. Thanks Sam!
Jeremy M.
4 out of 5
7/23/2025
Lisa does a good job!
Carol C.
5 out of 5
7/22/2025
Always very satisfied with the Service Department at Aldermans.
David C.
5 out of 5
7/22/2025
Sam and the service department were, as usual, just great. Car finished when promised, and the car wash is always appreciated!

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